maverick72
Member
I wanted to experiment with K and recently bought a used Alto. Importing my disc collection has not gone smoothly. Approximately 1/3 DVDs and all BDs are not being read. I mostly get the first error, more rarely the second one.
All the disks are US region, clean and pristine - no scratches or dirt. I tried cleaning the optical lens with the Endust cleaner - not much improvement. The cleaning disk is being ejected very quickly - is there a way to have it play longer?
K support sent the following:
The logs for the Alto do show 30 instances of where it was unable to read the inserted disc and displayed the message "The inserted disc is not a DVD or a Blu-ray disc."
I also show 23 DVD's were successfully catalogued on the Alto in the past 4 days.
Not reading - either there is dust/dirt on the laser preventing the disc from being read or the optical drive is failing. If it is dirt/dust - often a laser cleaning disc (the type with the brushes on the bottom) may correct the issue.
Any suggestions? Is the Alto optical drive replaceable?
All the disks are US region, clean and pristine - no scratches or dirt. I tried cleaning the optical lens with the Endust cleaner - not much improvement. The cleaning disk is being ejected very quickly - is there a way to have it play longer?
K support sent the following:
The logs for the Alto do show 30 instances of where it was unable to read the inserted disc and displayed the message "The inserted disc is not a DVD or a Blu-ray disc."
I also show 23 DVD's were successfully catalogued on the Alto in the past 4 days.
Not reading - either there is dust/dirt on the laser preventing the disc from being read or the optical drive is failing. If it is dirt/dust - often a laser cleaning disc (the type with the brushes on the bottom) may correct the issue.
Any suggestions? Is the Alto optical drive replaceable?