Hi,
I've seen some specific import issues directly addressed on this board, which has been very helpful. However, my searches haven't found the general instructions for reporting various issues to Kaleidescape (and I certainly could have missed something). I've had several issues:
1. Disk just will not import - I've had DVDs that, when I put them in my tray, are not recognized at all. Not a recognition error, they just don't do anything. As I understand, the only thing to do is to fill out the form with Kscape and send it to them to 'fix.'
2. Disk imports but nothing is recognized - This is my most frequent experience. The material seems to import and play, but there is not any information recognized. From here there are two options, and I'm not sure what to do, but it relates to the UPC.
A. I have the UPC - I input it where it asks. Now from here, does Kscape know that I have imported a DVD and will now use the UPC to get the correct data in? Or do I still need to report it to them?
B. I don't have a UPC - Is my only option here to fill out the form with Kscape and send the disk(s) to them to put into the system?
3. Disk imports with some information but not all - Seems like it will sometimes have title but no cover art or track info, summary data, etc. Should I leave this be, since it is in the database (expecting the missing information to appear at some point), or should I report an issue?
I have found with my home movies that it really is pretty easy to compile the information. But for a mainstream or fairly mainstream piece of media, I just wonder if I should be reporting issues or trying to fix them on my own, by uploading my own cover art, etc.
Does any of this rambling make sense?
Thanks, Steven
I've seen some specific import issues directly addressed on this board, which has been very helpful. However, my searches haven't found the general instructions for reporting various issues to Kaleidescape (and I certainly could have missed something). I've had several issues:
1. Disk just will not import - I've had DVDs that, when I put them in my tray, are not recognized at all. Not a recognition error, they just don't do anything. As I understand, the only thing to do is to fill out the form with Kscape and send it to them to 'fix.'
2. Disk imports but nothing is recognized - This is my most frequent experience. The material seems to import and play, but there is not any information recognized. From here there are two options, and I'm not sure what to do, but it relates to the UPC.
A. I have the UPC - I input it where it asks. Now from here, does Kscape know that I have imported a DVD and will now use the UPC to get the correct data in? Or do I still need to report it to them?
B. I don't have a UPC - Is my only option here to fill out the form with Kscape and send the disk(s) to them to put into the system?
3. Disk imports with some information but not all - Seems like it will sometimes have title but no cover art or track info, summary data, etc. Should I leave this be, since it is in the database (expecting the missing information to appear at some point), or should I report an issue?
I have found with my home movies that it really is pretty easy to compile the information. But for a mainstream or fairly mainstream piece of media, I just wonder if I should be reporting issues or trying to fix them on my own, by uploading my own cover art, etc.
Does any of this rambling make sense?
Thanks, Steven