Unfortunately I've been away from my K for some time and was used to the pre 'Kpocalypse' days. I have just re-capped on previous posts with regard to this from over a year or more ago and there was talk of implementing a system where the user could input their own data then...I'm guessing this didn't happen? If not is it ever going to happen?
There are a few mainstream series that I've sent barcodes for over a month ago and are still in multiple discs without bookmarks or artwork it seems they just don't update anything anymore and the only solution is to pay them $10 per disc to fix something that should have been working in the first place. I don't mean to rant however it seems there has been a big middle finger raised to the user from K since I last used my system.
No "middle finger" from K to owners, just a change in service based on personnel being committed to higher priority operations. Keep in mind that the Premiere systems were never marketed with a commitment to ensure "all" discs could be imported, nor was it marketed with promises that all movie/music cover art and details would be entered by K if an owner's discs were not recognized. It would have been impossible to make such assurances given sales were worldwide and discs are produced in many versions at many locations around the world, often with different coding and protection schemes.
The bar code entry was an additional service created by K to try and help owners with cover art and movie/music details of discs not recognized through the automated process. This was also true of the "disc loan" service. Unfortunately, over time, the number of requests submitted to K from around the world, coupled with the loan disc program, created a backlog in the section that handled that service. The only way to continue to provide these services, at any level, was to allocate additional personnel resources to that section. When the company restructured some of their operations a couple of years ago, these services received a lower priority.
Although I have not checked in many months, I believe the bar code service is still available, and assuming it is, it is likely the Store's operations (adding new content, bookmarking, etc.) that is causing delays in processing these requests from owners.
All of that said, I understand the frustration of Premiere owners that have come to expect this service, an expectation that was created by K.
Unfortunately, changes do come to most businesses over time, and K is no exception, but given my almost daily interaction with them I can say for certain that K is grateful for their customers, and will continue to provide as much service, and as many improvements to the user experience as is possible given the realities of the current business model and the very competitive industry in which they operate.
Jim