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NEWS: Two New Terra Models Announced

Vodder said:
I had a debate with a friend of mine who bought in and then his second hand system broke. He made an interesting point; if you look at the wider picture, time wise, with no “right to repair “ you are effectively “renting” the platform for the warranty period - at least guaranteed for that period.

I know it’s not that simple but there’s logic in it.
Click to expand...
This is absolutely right and exactly how I've thought about when weighing the decision to buy newer and larger hardware. Credit where credit is due though, props to K for increasing the warranty from 3 to 5 years. But after that the hardware is a ticking time bomb to turn into a brick. A very hard pill to swallow at these price points.
 
David23 said:
This is absolutely right and exactly how I've thought about when weighing the decision to buy newer and larger hardware. Credit where credit is due though, props to K for increasing the warranty from 3 to 5 years. But after that the hardware is a ticking time bomb to turn into a brick. A very hard pill to swallow at these price points.
Click to expand...
Think of it as paying $5k a year to lease the equipment for 5 years until the warranty expires. Ok. When I say it out load, that’s a ridiculous amount of money and it doesn’t even include the movies. It wouldn’t be too bad if that ‘investment’ included lifetime support (until the business closes) and reasonable pricing on repair. I too fear in having a $25k brick. Swapping out for a larger drive is desirable too.
And no, I will not be buying additional server storage at these ridiculous pricing
 
alexbeans said:
Think of it as paying $5k a year to lease the equipment for 5 years until the warranty expires. Ok. When I say it out load, that’s a ridiculous amount of money and it doesn’t even include the movies. It wouldn’t be too bad if that ‘investment’ included lifetime support (until the business closes) and reasonable pricing on repair. I too fear in having a $25k brick. Swapping out for a larger drive is desirable too.
And no, I will not be buying additional server storage at these ridiculous pricing
Click to expand...
Not arguing to your point but elaborating on a few things so your point isn’t taken wrong by newbies or the less informed.

The Terra servers are solid state components (no moving or wear & tear replacement parts) except the hard drives which contains spinning discs. The hard drives are the most likely to fail first. These are field replaceable and I am pretty sure Kaleidescape will offer replacements for many years. For example, I have a 13 year old Premiere 3U server which I can still buy brand new drives for.

If anything else fails and your Terra is outside the 5 year warranty period, you get a %50 off on your replacement Terra. So your loss is more like $2.5k a year unless you no longer want to stay in the Kaleidescape ecosystem.
 
Just replaced a drive from K last week on my 3U server, so I can confirm on drive availability. Also, my 3U is ~12 years old with no problems except for drive failure (knock on wood).

If K still has drives for a 3U that was discontinued quite a while ago, there shouldn’t be any worries on drives for Terra servers.

John
 
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Are the compact terra drives field replaceable? I got the impression from a; earlier post that the server has to be returned for replacement but had not followed it up.
 
SJHT said:
They are not field replaceable. SJ
Click to expand...
Thanks for the confirmation

- Thats a bit of a pain. Anyone have any experience of the UK turnaround time for that? Don't have a need today but I am sure it's only a matter of time.
 
Correct, any in-warranty compact server that suffers a hard drive failure must be returned to K. If they have -R (Remanufactured) units available, your dealer could speed things up by authorizing an advanced replacement. Without the advanced replacement approval, K will wait until they receive the defective unit according to an RMA they will issue. The dealer is supposed to collect a deposit against the defective unit from the owner, and this is returned to the owner after K confirms receipt of the defective unit. Dealers set their own policy on who pays the deposit (my policy is to not inconvenience the client with more complexity, so we take responsibility for the deposit. If there are no -R units available, the defective unit will be repaired (change drive) and returned. The compact nature of that design makes it very difficult to change the drive.

If the compact Terra is OOW, the only option at this point (based on K's memo on this subject) is to trade it back to K in exchange for the purchase of a -R at a 50% discount.

The full sized Terra's are the only Terra servers K is allowing dealers and owners to change the hard drive in the field. It's a much easier process.

Jim
 
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