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Titles no longer working

AdamGT3

Well-known member
I have just noticed that I have a number of titles greyed out (as if the Bluray is not in the vault) but they are store downloads that I have paid for including Gravity as an example (which was disc to digital).

Going to the store the version I have downloaded is no longer available but surely it should still work on my system as I have paid for it?

Is there a current issue - not happy as I cannot play content I have paid for.
 
I have just checked and there are 18 titles that I have downloaded that I can no longer play including (but not listen all of them):

The Amazing Spiderman 2
Argo
Arthur Christmas
Despicable Me 2
Gravity
Jason bourne
Jurassic World
Man of Steel
Secret Life of Pets....

Anyone else seen this?
 
This could a case of needing to re-link to your UV library. That's the first thing I would check.

I don't have any issues with the titles you listed.

John
 
Do you mean the K library/ server?

I would try restarting all your components including servers. If that doesn't work, I would call Kaleidescape. Another thought is delete the movies from your server and re download them. The store should know you paid for them. But I think before deleting things, I would suggest calling Kaleidescape.
 
I have just checked and there are 18 titles that I have downloaded that I can no longer play including (but not listen all of them):

The Amazing Spiderman 2
Argo
Arthur Christmas
Despicable Me 2
Gravity
Jason bourne
Jurassic World
Man of Steel
Secret Life of Pets....

Anyone else seen this?

I had this happen to me with Underworld. In the case of Underworld, when they introduced the HDR version, it was a different version (theatrical vs unrated) from the blu-ray version, which I previously was able to download from my UV library. When they introduced the HDR version, poof, my UV rights went away and it showed up as a grayed out title and wouldn't play.

So, not sure if it's related to a change like that, or if as some others have said, your UV library isn't properly linked anymore.
 
Sorry to dig up an old thread but i recently saw the same effect. Is there anyway to easily spot the greyed out movies other than wizzing throught the menu screen?

Ta
Chris
 
That's pretty much the best way. We don't believe anyone should have downloaded titles showing up as unplayable due to the UV disconnection at this point, but if you saw a dimmed title recently it's possible that it's due to another cause. I would recommend that you contact our support team so that they can investigate.
 
Thanks - in the end it was only one title - Assaination Nation. Starting with an 'A' it was right at the top so I assumed there were loads. Thanksfully not. I just bought the HDR version to fix it.

Chris
 
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