A few months back I purchased a used (but with warranty till 2025) Strato S. This was my first dive into the Kscape world and was super excited to get started. Unit functioned perfectly until about a few weeks later (middle of May I believe) when I noticed the front panel display would not light up. I called support, they opened up ticket, and within a few days they said they would send out a replacement. They said the issue was a bad batch of LED’s. Well a few weeks go by and since I hadn’t heard from K I gave them a buzz. They said they were waiting on replacement units to arrive but they would be there shortly. Another week goes by and nothing. I tried reaching them again via phone and email for the next few days but nothing, no response. A few days after that I get a call from the dealer that originally sold the unit. I guess K reached out to him since he’s the one listed as the seller for my serial number. He basically said he’d be my point of contact for the repair. We’ll it’s been close to 3 months now and I’m still waiting. Not sure how much the dealer is doing to help but then again I can’t blame him a whole lot as I technically didn’t buy it from him anyways. The unit still plays and functions perfectly other than the light not working so maybe that’s why there’s not a ton urgency, but from a first time buyer into the K world, it’s a little unsettling. I have plans to possibly upgrade to the newer generation gear or at the very least add a Terra, however the lack of warranty support (especially at this price point) has me kind of taking a step back.