• Thanks for visiting the Kaleidescape Owners' Forum

    This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.

    It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.

    This board is not affiliated in any way with Kaleidescape, Inc.
    For official technical support, product information, or customer service, please visit www.kaleidescape.com

  • You are currently in "Guest" mode and not logged in with a registered account.

    The forum is free to use and most of the forum can be used by guests who are not registered....

    ... but we strongly encourage you to register for a full account. There is no cost to register for a full account.

    Benefits of registering for a full account:

    • Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
    • Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
    • Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
    • You won't see this annoying notice at the top of every screen!😊

    It's easy and free to register for the forum. Just click the "Register" button in the upper right corner of this page, and follow the instructions there.

Strato HDD

D

denizp

Member
Hello, Kaleidescape Support told me that if the HDD fails, the Strato is not repairable. Is this true or do you know a workaround (cloning the working HDD etc.)? It is very hard to recycle a Strato only because of a defective HDD.
Best regards
 
There is no repair for OOW Strato products. The only product (besides Premiere servers) than can purchase a HDD for replacement of a failed drive are the "full" sized Terra servers. Once an OOW Strato fails, including a HDD, there are only two options from K, and both can change at any time. One option is to return the defective Strato to K for a Store credit, the other is to see if it can be traded in for a discount on the purchase of a new Strato/Terra system.

Jim
 
You must log in or register to reply here.
Back
Top