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Set up question

So not certain if this is a set up question or a different category, but while watching movies at times I notice a quick flicker of white flash on the screen from time to time. My only thought was maybe it was a 'hiccup' during downloading the movie(s). Thoughts? Thank you.
 

cinelife

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You mention "movies," so I assume it's more than one movie, and if that's the case, I doubt it's a download issue (but could be if it's only one or two movies). Most of the glitches people experience are HDMI related, either EDID issues, or cable issues. Can also be a network problem.

The more components in the chain, the higher the risk of occasional dropouts or other video glitches. We usually troubleshoot starting at the easiest thing first, and that's usually cables, and then if there are other components in the chain, we connect the player directly to the display and try to repeat the problem. If that's all good, we add the components one at a time back to the chain.

If no problem is found in the system, you can:

1. Have your dealer contact Support to check the logs to see if anything stands out as an issue. (It helps to have the exact date/time you saw the issue.)

2. Visit your ophthalmologist, you may have a torn, or separating retina.

Jim
 
Well thankfully I'm not the only one seeing it so no need for any doctors. Fortunately, there are only 2 steps in the chain: Kscape to receiver to projector. I may be able to check if it is the receiver if I disconnect the receiver from it and check. Thanks Jim!
 

cinelife

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BTW, I wasn't kidding about that "retina" exam (but glad to hear you're fine). Last year I had a client call me to tell me that on occasion he would see White flashes. We never could find a problem, but a friend joked he should get his eyes checked, so I passed that along and he did in fact see his eye Doc. It turned out his retina was separating, and he had several tears that needed to be surgically repaired, and the Doc told him that's why he was seen White flashes. He's fine now.

Yes, I'd run the HDMI directly to the PJ and see if it repeats.

Jim
 

andy

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To determine if the behavior is specific to a particular title, wait until you see the flash again and then rewind and watch the scene over a few times. If you repeatedly see the flash at the exact same moment, then it is likely a problem with the media file. If the flashes are in fact happening at random moments, you can rule out an issue with the media file and focus on troubleshooting environmental things like what Jim outlined above.

Before you contact K support (if it does come to that), try pressing a unique series of buttons on your remote each time you see the flash. Use something like '555' or '888' that you wouldn't normally press. This allows K to easily identify when the button presses occurred, providing a fairly precise timestamp to investigate. Fair warning though... in all likelihood, the logs may only report that there is an HDCP failure, or a network disconnect (or something else) versus identifying exactly what component is causing the headache. Typically, it will provide a general direction to look at, but it will still be up to you (or your dealer) to narrow down the possibilities and figure out what is breaking.

Good luck!
Andy
 

josh

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Before you contact K support (if it does come to that), try pressing a unique series of buttons on your remote each time you see the flash. Use something like '555' or '888' that you wouldn't normally press. This allows K to easily identify when the button presses occurred, providing a fairly precise timestamp to investigate. Fair warning though... in all likelihood, the logs may only report that there is an HDCP failure, or a network disconnect (or something else) versus identifying exactly what component is causing the headache. Typically, it will provide a general direction to look at, but it will still be up to you (or your dealer) to narrow down the possibilities and figure out what is breaking.

Good luck!
Andy
Is that true?? I've had Kaleidescape for 15 years and never knew you could just press number buttons to log a time-stamped event that techs can then find! Super cool... thanks for teaching us that!
 

cinelife

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It is true, we usually ask clients to press 5555, but I suspect other numbers work as well.

Jim
 

andy

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Just make sure it is not something you would normally use (like don’t press REWIND multiple times). It simply provides K a unique set of button presses to key in on.


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