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Second Screen App not seeing full collection

Edgar

Edgar

Member
Hi, my Second Screen app is only seeing 35 of my 151 movies. I created a "Downloads" collection in case is was only seeing "new" movies, but that didn't help. I rebooted the server and player, and the app briefly did recognize the full 151, but reverted to the same 35. And that 35 is a weird mix, some HDR, some HD, for movies that are HDR. I have changed some cover art files, but all are JPGs, not PNGs. Anyone experience this? Any suggestions? I'd like Second Screen to work! I've tried it on an iPad and on a Macbook Pro, same problem on both.
 
On the top middle of the screen does it say “All Movies”?

John
 
Check parental controls if you haven’t.

Andy


Sent from my iPhone using Tapatalk
 
Hey folks, thanks for fast replies. The top middle does say "All Movies" and the parental controls are set to all movies as well. However, the act of going into the parental controls made me check the player itself, and it was last on viewing just the Collections page. I switched it to the Covers page, and it restored all my movies! I'm seeing my full 91 movies I've downloaded.
 
One of the things that frequently causes this issue is if you’re connected to a player that does not support HDR, and you have a lot of HDR content in your library.

Now, you may be thinking, “My player definitely supports HDR!” However, your player determines whether it supports HDR based on the EDID information it gets back on HDMI from your display. And we’ve seen certain displays (or HDMI signal chains in general) where when things are powered off, they report incorrect/incomplete/bogus EDID information. This would cause your player to hide from its onscreen display any movies that it thinks you couldn’t play. And this, by extension, would cause Second Screen to hide those movies as well, since it’s designed to track what your onscreen display is showing.

If you were using the app with the TV off, and you turned the TV when you checked the player (or selected the player as the source, etc), it may have been that act rather than switching to the Covers view that caused Second Screen to show the whole library. Nothing about switching onscreen display places should cause that sort of update.
 
MikeKobb said:
One of the things that frequently causes this issue is if you’re connected to a player that does not support HDR, and you have a lot of HDR content in your library.

Now, you may be thinking, “My player definitely supports HDR!” However, your player determines whether it supports HDR based on the EDID information it gets back on HDMI from your display. And we’ve seen certain displays (or HDMI signal chains in general) where when things are powered off, they report incorrect/incomplete/bogus EDID information. This would cause your player to hide from its onscreen display any movies that it thinks you couldn’t play. And this, by extension, would cause Second Screen to hide those movies as well, since it’s designed to track what your onscreen display is showing.

If you were using the app with the TV off, and you turned the TV when you checked the player (or selected the player as the source, etc), it may have been that act rather than switching to the Covers view that caused Second Screen to show the whole library. Nothing about switching onscreen display places should cause that sort of update.
Click to expand...
That makes a lot more sense, and explains why I actually still have the problem. I came back to ask about that, and found the answer sitting here! Thanks for the detailed response, I can now stop thinking about it, and just plan to use Second Screen when my system is on.
 
MikeKobb said:
One of the things that frequently causes this issue is if you’re connected to a player that does not support HDR, and you have a lot of HDR content in your library.

Now, you may be thinking, “My player definitely supports HDR!” However, your player determines whether it supports HDR based on the EDID information it gets back on HDMI from your display. And we’ve seen certain displays (or HDMI signal chains in general) where when things are powered off, they report incorrect/incomplete/bogus EDID information. This would cause your player to hide from its onscreen display any movies that it thinks you couldn’t play. And this, by extension, would cause Second Screen to hide those movies as well, since it’s designed to track what your onscreen display is showing.

If you were using the app with the TV off, and you turned the TV when you checked the player (or selected the player as the source, etc), it may have been that act rather than switching to the Covers view that caused Second Screen to show the whole library. Nothing about switching onscreen display places should cause that sort of update.
Click to expand...
Except he notes in the OP that the titles listed are a mix of HDR/HD/etc., so is the player failing to filter completely/correctly or is something else at fault?
 
I've noticed before that when my Mac goes to sleep, and I wake it up again, I don't get all my movies listed either. It has something to do with SecondScreen reconnecting with all the servers (I have several). Closing the app fully and relaunching it fixes the issue. I mostly use the app on my Mac, so I'm not sure it also happens on an iPad.
 
It shouldn’t be an issue with connection to multiple servers, unless one of the servers is offline. On the Kaleidescape system, all of the servers in a system run a distributed database and one of the servers is the ”primary”. That one is the one that Second Screen connects to, and it has a complete view of the entire library.

Even in the case of Co-Star, where you actually are running two separate systems, the Strato/Terra system connects to the Premiere system and fetches a representation of that system’s library, which it merges with its own. So once again, it’s a single connection to the system.

Without knowing a little more about the circumstances where you’re seeing a partial listing, I can’t quite guess what’s up, but there are a few possibilities. Second Screen does do progressive fetching of large libraries for performance, so it’s possible that your Mac went to sleep before that was complete and it didn’t resume as it should have.
 
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