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Resume Function Acting Up?

PatekGirl

PatekGirl

Well-known member
Is anyone having issues with the Resume function not working periodically? The option just disappears and only the Play Movie feature is available. Rebooting my Terra seems to fix it. Just wondering if anyone else has seen this issue.
 
Not me... it's been working fine.

Keep in mind that a paused bookmark (and thus the "Resume movie" option) is only created after at least 10 seconds of playback at the start of the movie/episode, and is not created once the bookmark for the end credits is reached. Anything in between should work for you unless something changed I'm not aware of.

Andy
 
Thanks. Mine happens every once in a while and I'm not sure what causes it. I am definitely well into the movie before pausing and or stopping it, usually because I have to run out to carpool to pick my kids, etc. And when I get back and restart the movie sometimes there is no resume movie option. I'm having one of those currently. I was watching Notting Hill a couple of days ago, came back, and had to start the movie over and skip through scenes to get to where I was.
 
That's definitely not normal. I would suggest that you contact our support team. They will be able to look at your system's diagnostic logs to see if there's anything unusual, and escalate to the engineering team if needed. I'm sorry for the trouble.
 
Thanks. I'll see if rebooting it does the trick. And will contact support to see if they see anything going on at their end.
 
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