It is always disappointing when hardware fails and even more so when there is no sensible repair option. One of my M700 Disk Vaults recently failed with Error 32 so following a power recycle as instructed the error remains.....
Options from technical support for the out of warranty unit:-
1. Throw the unit away as it can't be repaired.
2. Return to Kaleidescape and get 25% discount on a refurbished unit.
3. Buy a new M700 Disk Vault.
At least with my Linn hi-end HIFI they had a standard charge for repairs at £750 when I needed it (only once in 15 years) since their hardware seems to be much more reliable than Kaleidescape's.
Not good especially considering the financial and environmental impacts!
Options from technical support for the out of warranty unit:-
1. Throw the unit away as it can't be repaired.
2. Return to Kaleidescape and get 25% discount on a refurbished unit.
3. Buy a new M700 Disk Vault.
At least with my Linn hi-end HIFI they had a standard charge for repairs at £750 when I needed it (only once in 15 years) since their hardware seems to be much more reliable than Kaleidescape's.
Not good especially considering the financial and environmental impacts!