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Repairs

Mark H

Well-known member
⭐️⭐️PATRON⭐️⭐️
It is always disappointing when hardware fails and even more so when there is no sensible repair option. One of my M700 Disk Vaults recently failed with Error 32 so following a power recycle as instructed the error remains.....

Options from technical support for the out of warranty unit:-

1. Throw the unit away as it can't be repaired.
2. Return to Kaleidescape and get 25% discount on a refurbished unit.
3. Buy a new M700 Disk Vault.

At least with my Linn hi-end HIFI they had a standard charge for repairs at £750 when I needed it (only once in 15 years) since their hardware seems to be much more reliable than Kaleidescape's.

Not good especially considering the financial and environmental impacts!
 
I agree with you Mark. It's a shame there's no fixed (or at least reasonably-priced hourly) repair for out-of-warranty items. Disc vaults have more moving parts than any other K. hardware and therefore are going to get more wear-and-tear I'd bet.
 
The options are actually:

1. Throw away
2. Replace it with a remanufactured unit at a heavily discounted price (you must return your unit)
3. Trade in for a new unit and receive 25% off
4. Contact the UK distributor (via dealer or directly) to see if they can fix it ;)

It is always disappointing when hardware fails and even more so when there is no sensible repair option. One of my M700 Disk Vaults recently failed with Error 32 so following a power recycle as instructed the error remains.....

Options from technical support for the out of warranty unit:-

1. Throw the unit away as it can't be repaired.
2. Return to Kaleidescape and get 25% discount on a refurbished unit.
3. Buy a new M700 Disk Vault.

At least with my Linn hi-end HIFI they had a standard charge for repairs at £750 when I needed it (only once in 15 years) since their hardware seems to be much more reliable than Kaleidescape's.

Not good especially considering the financial and environmental impacts!
 
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