So one of the things I was amazed by when I started loading my system was a cheap 4-disc Alfred Hitchcock public domain set where the system actually broke every movie out individually. It's 4 DVD's with like 15+ movies.
After stocking up on some more cheap 2+ movie discs plus loading a customer's unit up that has A LOT of them; while most are being recognized, the disc is being presented as only one of the two movies, or a 'collection' with the only option being play disc 1,2,3,etc.
My question is, on these recognized but not detailed sets, will sending them in to Kaleidescape break them out into individual movies? I'm not sure how they get their info. Is it: We know what disc it is so here's some info, but no one has sent it in for indexing. Or is it: It's recognized so we've seen it here, but here's all the info we felt important?
On a related note, the customer's system has a lot of unrecognized discs that they do not have the case for anymore. Obviously I can't get the UPC, and I don't want to falsely tag them via Google searches. Does Kaleidescape require the case when sending the disc in, or will they index it accordingly and get the cover art by other means?
This particular customer is not getting the best experience as of right now as they have a 50 movie western set that's that's only one title with play disc 1-12 listed.
Thanks,
Kevin D.
After stocking up on some more cheap 2+ movie discs plus loading a customer's unit up that has A LOT of them; while most are being recognized, the disc is being presented as only one of the two movies, or a 'collection' with the only option being play disc 1,2,3,etc.
My question is, on these recognized but not detailed sets, will sending them in to Kaleidescape break them out into individual movies? I'm not sure how they get their info. Is it: We know what disc it is so here's some info, but no one has sent it in for indexing. Or is it: It's recognized so we've seen it here, but here's all the info we felt important?
On a related note, the customer's system has a lot of unrecognized discs that they do not have the case for anymore. Obviously I can't get the UPC, and I don't want to falsely tag them via Google searches. Does Kaleidescape require the case when sending the disc in, or will they index it accordingly and get the cover art by other means?
This particular customer is not getting the best experience as of right now as they have a 50 movie western set that's that's only one title with play disc 1-12 listed.
Thanks,
Kevin D.