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Purchase a power supply for Kserver-5000

Hello fellow Kaleidescape enthusiasts.

I would like to ask for some help please to purchase a power supply for my KServer-5000.

Some background and information on my system:-

I purchased the server in Australia some years ago along with two disk vaults, two M500 players and five M300 players.

The server is full to capacity with hard drives and until now everything has worked flawlessly apart from the odd movie that would not import here and there.

The system is now in the UK and has been for three years and worked as it should.

Four months ago the server stopped communicating with the network, there were lights on the server, the server appears to not boot up properly and as such not connect to the network.

From what I read on this forum it looks like a classic power supply issue.

I contacted a dealer in the UK who informed me the price for a power supply was 1200 British Pounds this was not including fitting the power supply.

Or I could buy an exchange server for 4600 British Pounds (6800 British Pounds if I did not exchange my old server).

This leads me to say this, when it works Kaleidescape systems are simply excellent. However, to suggest that 1200 Pounds for a power supply is value for money (not including fitting) is absurd.

Does anyone or any dealer have any suggestions for a replacement power supply at a reasonable price please. I am happy to fit the power supply myself, I have seen the detailed instructions and whilst it doesn't look a five minute job, it does look like something I can manage myself.

If a dealer or individual wishes to contact me via direct message and not be publicly quoted on any suggested fix or price that will be respected.

I do not 'have' a dealer that looks after my system, so no one is going to get their toes trod on.

This is the first time I have posted anything on this forum, from the list of gear I have purchased from Kaleidescape for the video side of my system, you should be able to understand that I am not a cheap Charlie. But I refuse to pay 1200 pounds for a power supply and fans.

I will sell everything if I cannot get a solution to this power supply problem.

Thanks for reading if you got this far.

All suggestions welcomed.
 
Thanks for the tip on the repair of the PSU, I had not seen that thread before.

I will strip the server down myself and get one of the UK companies to assess it and see if they can repair it. I will update this thread with what happens, good or bad, although it may take a few weeks to resolve.
 
Those kits are now $860 in the U.S., so I suspect shipping, duties, and exchange rates are probably responsible for the quote you got. Just FYI.

Jim
 
Also, the PS service kit includes the fans, it isn't just a PS. Up until last month, these were $595, unfortunately you missed that by a month. It is out of warranty, so I suppose you could, as suggested above, try to get it repaired with any appropriate power supply (same specs).

Jim
 
Hi Jim

Thanks, 860 US is 661 Pounds, 661 pounds plus 20% VAT is 793 Pounds.

So if US dealers are selling at 860 US, that already includes profit margin.

Taking all this into account, that leaves 407 Pounds or 530 US for shipping.

Interesting you say the kits were 595 a month ago, as the dealer quoted me 1200 pounds in Feb 2019... So in Feb 2019 the kit cost 595 US or 457 Pounds.

Now how does it look....
 
Understood. Sorry, dealers can sell those parts at whatever they choose, some probably adjust for keeping inventory, along with the other factors mentioned, but obviously I don't know the details of their pricing structure.

Jim
 
Further to my post re a PSU for the 3U server - I have had a number of email exchanges with Kaleidescape inc in the USA and the Kaleidescape UK Rep.

I was informed by the UK rep that the RRP of the server PSU kit is actually 675 + 20% VAT = 810 Pounds

This means a dealer in the UK wanted to charge me an additional 390 Pounds on top of their normal profit margin for selling me a power supply for doing nothing but ordering in a power supply kit.

I know we live in a dog eat dog world, but Kaleidescape is a trusted product.....

I am not going to name the dealer, this is not the place for that.

At this point I still have not been able to buy a power supply kit, I will continue in my search.

No idea if anyone is interested in how things go or not or if I should post my outcome here or not?
 
You can certainly post whatever you want, but not naming the dealer is appreciated, we're not interested in shaming anyone on this forum, especially considering they are permitted to charge what they want, and obviously you are permitted to decline the purchase. Nice to know you now have a more acceptable number.


Jim
 
Hi Jim

I have never intended to name or shame anyone and I won't name them.

Just be aware that when told something by a dealer it's advisable to check and recheck what you have been told, this creates a trust issue with Kaleidescape dealers.

No one wants that.

All I want is a power supply solution for my server, a solution that is fair and reasonable. And I am certain there are owners reading this thread that believe the same thing - Don't rip us off, we pay enough already for equipment and drives etc, there's no need to gouge us for a power supply.

Also consider this, we promote and praise dealers who offer good service.

Conversely after I get to the bottom of what's going on with the prices, would owners and prospective owners not also want to know when this is not the case and good service has not been provided?

No one likes being ripped off, or a dealer trying to rip them off - surely you would agree with that?
 
I want to update this thread, I contacted a UK Kaleidescape dealer called HiFiCinema who are at

1 Mars House
Calleva Park
Aldermaston
Berkshire
RG7 8LA
England

They responded almost immediately to my email request for a price on the server power supply kit saying they needed to contact the distributor to confirm pricing.

A short time later they emailed to say the cost was 810 Pounds incl taxes for just the parts.

But that for an additional 95 pounds they could fit the parts into the server and give a 6 months warranty. This would take a couple of days incl ordering the parts.

So for 905 Pounds I could have my server up and running, new PSU kit all fitted.

This is my opinion still expensive for a power supply, but its genuine, its at the correct Kaleidescape quoted pricing and the dealer showed excellent customer service so far.

I have agreed to purchase the kit form them and have them fit the kit.

I will update this thread once the work is completed and my server is up and running again.

Promote good service..
 
Power supply issue resolved. Alan at HiFi Cinema contacted me on Monday, he said they would order the parts kit (810 pounds including tax) and if I wanted he would call me Tuesday as soon as the parts arrived and I could go to his showrooms/workshops and they would fit the kit while I waited, or they could have a courier collect and deliver after the work was completed.

I took Alan up on his offer to go there Tuesday and the kit was fitted and the server worked flawlessly, total price including fitting and taxes was 905 pounds.

While I was there I was given a tour of their listening rooms and new Kal products (well new to me anyway). The rooms are simply excellent, the pursuit of pure quality is obvious in every detail of the layout, set up, materials and equipment selected and the finishing details of the installation.

It has been quite some time since I have sat in a showroom listening room and felt so 'at home' with the sound. The screen size for me (tired old eyes) was just too close for me and where I was sitting, but I understand the concept of demonstrating the picture quality even at such a large display size.

Anyway, if you are ever in the UK and want to hear something very special, arrange to meet Alan or Bill and ask them to demonstrate some of their systems to you, your passion for film and sound will be ignited even more, I assure you of that.

See me rambling on about film and sound now, when at the beginning of this thread I was very angry about prices and a dealer trying to rip me off! Kal system owners are not cheap skates, netfilx is 12 a month, if I wanted cheap I would have that.. No what I feel strongly about is being ripped off, it erodes trust in the brand through dodgy dealers and it must be avoided at all costs.

For the record, the symptoms my server displayed when the power supply gave up were:-

Front lights worked
HDD lights worked
No Network connection lights
No connection to players or disk vaults or M500's
No connection via interface to server

After the new kit was fitted it was noticed some of the old fans were very stiff to turn, I have the old power supply and I am going to have it tested to see what component failed and if it can be repaired.

Good news is I have a system working again and found an excellent dealer.

Bad news is I found out a dealer I previously thought was trustworthy is not trustworthy at all.

I was a Kaleidescape system owner for ten years before I posted to this forum, I hope it's another ten before I have to post again :)
 
On May 16th (when the last post to this thread was made), I guess Kaleidescape had replacement power supplies for the KSERVER-5000. That's no longer the case. Currently, the KSERVER-5000 is out of warrentee and, since no refurbished units (nor parts) are available, Kaleidescape could not help me.

I did two things to try and get a power supply:

1. I followed document https://support.kaleidescape.com/article/3U-Server-Power-Supply-Replacement to remove the old power supply. While another post stated that the power supply isn't field-replaceable, it is. But it does take some time to dig it out, just follow the document carefully.

2. I noted that the old power supply was made by Sparkle Power, I had Model Number: SPI600GLN, Part Number: 9PA6000331, SPI P/N: SPI600GLN-KS (all on the side of the old power supply). I sent a message to Sparkle Power (enduser@sparklepower.com). Kaleidescape was correct when they stated that the power supply is no longer made, but Sparkle Power was happy to take a different (identical specs) power supply (brand new) and modify the connectors to be what I needed. They charged me $229 US (including shipping) for the power supply and modifications. I received the new power supply, popped it in (all the screw holes lined up perfectly), powered it on, and the system is working again.

3. The original power supply was shipped to Power-Medic (http://power-medic.com). When that comes back, that will be a backup in case this comes up again.

I just wanted folks to know that if their power supply fails for the KSERVER-5000, options are available!
 
Last edited:
Hi Jeff, excellent write up and report on your search to fix your server power supply, I am sure this will be a huge help to many people like me that still use the older servers.

My own replacement power supply is still going as it should after almost one year, but I will order another power supply from sparkle power to future proof that side.

Thanks for taking the time to write and post.
 
For anyone that needs the K version (power supply and fans kit), I have one that UPS lost, then found and returned to me. Contact me if interested.

Nice to see an alternative for folks that need/want only the PS.

Jim
 
On May 16th (when the last post to this thread was made), I guess Kaleidescape had replacement power supplies for the KSERVER-5000. That's no longer the case. Currently, the KSERVER-5000 is out of warrentee and, since no refurbished units (nor parts) are available, Kaleidescape could not help me.

I did two things to try and get a power supply:

1. I followed document https://support.kaleidescape.com/article/3U-Server-Power-Supply-Replacement to remove the old power supply. While another post stated that the power supply isn't field-replaceable, it is. But it does take some time to dig it out, just follow the document carefully.

2. I noted that the old power supply was made by Sparkle Power, I had Model Number: SPI600GLN, Part Number: 9PA6000331, SPI P/N: SPI600GLN-KS (all on the side of the old power supply). I sent a message to Sparkle Power (enduser@sparklepower.com). Kaleidescape was correct when they stated that the power supply is no longer made, but Sparkle Power was happy to take a different (identical specs) power supply (brand new) and modify the connectors to be what I needed. They charged me $229 US (including shipping) for the power supply and modifications. I received the new power supply, popped it in (all the screw holes lined up perfectly), powered it on, and the system is working again.

3. The original power supply was shipped to Power-Medic (Power-Medic Power Supply Repair Specialists). When that comes back, that will be a backup in case this comes up again.

I just wanted folks to know that if their power supply fails for the KSERVER-5000, options are available!
I have server 5000, I can’t turn on power, probably power supply dead. Kaleidescape offered me only upgrade to new model with 25% discount, but I like to try to fix my instead of pay another $10000
I sent email to company you mentioned, I hope I will find power supply and fix my server
 
For anyone that needs the K version (power supply and fans kit), I have one that UPS lost, then found and returned to me. Contact me if interested.

Nice to see an alternative for folks that need/want only the PS.

Jim
Hi. Do you still have PS for server 5000?
 
Sorry, no, that PSU has been gone for several months (that's why I didn't create a "for sale" in the Marketplace).

When a 3U PS fails, there are currently only the same 3 options:

1. Get one from K. (The problem here is that K only has a very small % of PSU's compared to the number of 3U's still in the field, and they can no longer get those from the supplier. Because of that, they were only releasing them to 3U's still in-warranty, or at least within the original 5 year potential warranty period.) I doubt there are any currently available from K.

2. Upgrade to a 1U+ (based on availability).

3. Find your own suitable/compatible replacement on your own. (Consider using one from an old 3U that still powers On, or find a replacement 3U Server.)

Those are the only options when it comes to these PSU's, unfortunately.

Jim
 
My KSERVER-5000 power supply failed recently. I contacted my dealer who checked with Kaleidescape. He found out that they have a replacement kit (SVC-KIT-0130). It not only includes the power supply but all the fans. It lists for $860. When the kit arrived, it took about a couple of hours to install. My system is now working.

Todd
 
On May 16th (when the last post to this thread was made), I guess Kaleidescape had replacement power supplies for the KSERVER-5000. That's no longer the case. Currently, the KSERVER-5000 is out of warrentee and, since no refurbished units (nor parts) are available, Kaleidescape could not help me.

I did two things to try and get a power supply:

1. I followed document https://support.kaleidescape.com/article/3U-Server-Power-Supply-Replacement to remove the old power supply. While another post stated that the power supply isn't field-replaceable, it is. But it does take some time to dig it out, just follow the document carefully.

2. I noted that the old power supply was made by Sparkle Power, I had Model Number: SPI600GLN, Part Number: 9PA6000331, SPI P/N: SPI600GLN-KS (all on the side of the old power supply). I sent a message to Sparkle Power (enduser@sparklepower.com). Kaleidescape was correct when they stated that the power supply is no longer made, but Sparkle Power was happy to take a different (identical specs) power supply (brand new) and modify the connectors to be what I needed. They charged me $229 US (including shipping) for the power supply and modifications. I received the new power supply, popped it in (all the screw holes lined up perfectly), powered it on, and the system is working again.

3. The original power supply was shipped to Power-Medic (Power Supply Repairs and Refurbishments in Orange, CA | Power-Medic). When that comes back, that will be a backup in case this comes up again.

I just wanted folks to know that if their power supply fails for the KSERVER-5000, options are available!
Hello Jeff, based on your post I also emailed Sparkle.
They are suggesting a modified version of FSP700PSASK-B204

Here is their reply: "I am sorry, we no longer have any direct replacement for SPI600GLN-KS. We currently have FSP700PSASK-B204 for replacement if you are okay with an 8 cm fan instead of 12 cm. I have attached the mechanical drawing and detailed spec for you to review. Please also check the output ratings as they are not entirely identical. We can do rework for you to have the same connectors as SPI600GLN-KS."

Can you comment on the model number Power Supply Sparkle sold you, and if it's still working for you?
 
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