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M700 not outputting video

M

mpierson

Well-known member
Hi all, overnight my M700 doesn’t seem to be outputting a video signal. I’ve rebooted, switched cables, connected to a different display and have the same problem. Is this just the symptom of a worn out integrated player, and if so is repair possible, or might there be another fix via settings in anyone’s experience?

thanks!
 
Have you confirmed the M700 is part of the system? In other words, do you see it in the browser interface? If not, then you should NOT expect any video.

If it is part of the system, I’d simplify the HDMI path if possible and bypass any intermediate devices like an AVR, balun, HDMI switch, etc.

I’d be surprised if the video just stopped working on the player... this is extremely uncommon.

Good luck,
Andy


Sent from my iPhone using Tapatalk
 
Thanks for replying Andy. Yes, it is part of the system and I restarted it from the browser interface while troubleshooting the issue. I also removed it from the matrix it was connected to and connected directly to the TV with a new cable. Problem still persists. I have heard of the HDMI module becoming worn out/faulty on some of these players. I’m wondering if it’s that...
 
It sounds like you’ve narrowed it down pretty good, but you may want to contact K support to see if the logs are reporting anything before you chalk it up to hardware failure. There logging is pretty robust and might provide some additional insight.

Andy


Sent from my iPhone using Tapatalk
 
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