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M700 has static IP for wrong network - workaround?

J

jfh

Well-known member
I have a Strato C/Compact Server on my 10.x.x.x network. Trying to set up an M700 for cataloging but it’s on a static IP 192.168.1.209. I hadn’t thought to ask the previous owner to do a reset before shipping.

i have a test router set up for 192.168.1.x which the M700 is now plugged into. However it appears that you can’t do a network reset unless it’s connected to a server.

trying to connect to the M700 via browser is unsuccessful. I found some doc that seems to indicate I can change settings via a serial cable. if so, how?

I really want to find a way to reset the M700 without having to move my server as it will be very difficult to move the server upstairs and almost impossible for me to move the M700 downstair.

(I don’t have a K remote, but have one on order. I can’t find a way to get the remote function in the K iPad ap to work as it can’t find the M700 when attached to the test network.)

Any ideas? Will the serial cable idea work?
 
That's unfortunate. In the past I've looked at one of my 1500 server's diagnostic info via the serial port, but don't recall doing that for any of my players. I have a windows laptop and used a USB to serial port adapter along with the PuTTy (free download) terminal program. For that it wasn't too difficult, I just had to figure out the right COM port that the USB serial adapter was using along with the serial port baud rate that was needed.

Another thought might be to see if you can use your test router to bridge the 192.168.1.X network with your 10.x.x.x network. For example if your test router has a WAN port and the M700 is on the test router's LAN ports, you could plug the WAN port into a network port on your 10.x.x.x network and then disable the test router's firewall and adjust its settings (bridge mode) to allow traffic between the two networks. Perhaps that would allow your Terra to see the M700. However, I've never tried this and would also depend on the features of your test router, so can't be certain it would work.
 
After posting above I became curious if the M700 supported telnet so that you wouldn't need to have a serial port connection. In searching I found this thread from awhile back - reset M300?

So telnet is supported on port 10000 and post #4 in the referenced thread has the command to reset to DHCP. I tried a telnet connection with PuTTy just now to an M700 on my network and confirmed it worked. Here's screen capture of the PuTTy settings I used in case it's helpful. So if you have a computer with PuTTy connected to your test router that's also on the 192.168.1.X network, then you can enter the M700's IP address, select the Telnet option and then Open the connection. Then the terminal window should allow entering the DHCP command mentioned in the thread above. (Edited Image below with the correct PuTTy Options)

1668192864009.png
 

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kragan said:
That's unfortunate. In the past I've looked at one of my 1500 server's diagnostic info via the serial port, but don't recall doing that for any of my players. I have a windows laptop and used a USB to serial port adapter along with the PuTTy (free download) terminal program. For that it wasn't too difficult, I just had to figure out the right COM port that the USB serial adapter was using along with the serial port baud rate that was needed.

Another thought might be to see if you can use your test router to bridge the 192.168.1.X network with your 10.x.x.x network. For example if your test router has a WAN port and the M700 is on the test router's LAN ports, you could plug the WAN port into a network port on your 10.x.x.x network and then disable the test router's firewall and adjust its settings (bridge mode) to allow traffic between the two networks. Perhaps that would allow your Terra to see the M700. However, I've never tried this and would also depend on the features of your test router, so can't be certain it would work.
Click to expand...
Thanks. I found the serial commands so I’m going to try that when the cable gets here. Hadn’t thought of bridging. Can try that I guess. I’m just a bit concerned that the M700 doesn’t show up on the test network and doesn’t return a response when pinged.
 
kragan said:
After posting above I became curious if the M700 supported telnet so that you wouldn't need to have a serial port connection. In searching I found this thread from awhile back - reset M300?

So telnet is supported on port 10000 and post #4 in the referenced thread has the command to reset to DHCP. I tried a telnet connection with PuTTy just now to an M700 on my network and confirmed it worked. Here's screen capture of the PuTTy settings I used in case it's helpful. So if you have a computer with PuTTy connected to your test router that's also on the 192.168.1.X network, then you can enter the M700's IP address, select the Telnet option and then Open the connection. Then the terminal window should allow entering the DHCP command mentioned in the thread above.

View attachment 3119
Click to expand...
Very cool. Will try that. Thanks!
 
jfh said:
Very cool. Will try that. Thanks!
Click to expand...
Hope it works out. FYI, when you select telnet in PuTTy it defaults to port 23 and then you have to manually update the port to 10000. Because of that, I had an incorrect screen grab in my post above, but I've now updated that with an edited/corrected image
 
Thank you! You probably saved me hours of frustration.

After finding that the M700 wasn’t at the expected address, I was able to telnet in and set network to DHCP which was reflected on the M700 immediately. Now to hook up the box back to production network and see if I can continue.
 
Ok. M700 now has proper address but cannot connect to server so now I have another problem to figure out.

Do I have to do something from the server side?

<yup> I think I might be good to go!
 
I’m operational and scanned a BluRay. Now just have figure out where/when I see cataloged discs
 
Just to document the reset command for others:

01/1/SET_NETWORK_SETTINGS:0::::::

This sets the network configuration back to DHCP. It must be all caps and the number of colons is important.
 
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