M700 and DV700 Fault Codes

[cinelife]

I'm sure some folks have already seen these codes, but I decided to create this thread to make them easier to find.

Jim

M700 AND DV700 DISC VAULT ERROR CODES​

Description

The following explains the meaning of codes displayed on the front panel LCD of of the Vault when the vault gets into an unrecoverable error state. During such state the LCD will show the message "Error N; Press OK to restart", where N is a number documented below.

Notes:

• Unrecoverable error, in this context, means an error condition such that KEAOS is unable to continue to perform the vault functions of the device during the current boot; player functionality is typically unaffected.
• Vault functions include insertion and ejection of discs, controlling the internal optical drive and the carousel, disc identification and import, internal disc drive injection and ejection and providing disc presence information.
• The vault may or may not be able to recover from an "unrecoverable error" state after a reboot. Regardless, a reboot (preferably by power cycling) is usually the first recommended step when a user experiences an "unrecoverable" vault error for the first time on a given Vesta unit.

List of error codes

Error code	Name	Possible causes	Suggested action
3	INVALID_DISC_SLOT_INDEX	Software	Contact your Kaleidescape Dealer or Support
23	UNEXPECTED_MEDIA_ON_MOVE_TO_UNLOAD	Software	Contact your Kaleidescape Dealer or Support
28	FAILED_TO_SEE_NO_MEDIA_AFTER_EJECT	drive; hardware	Power cycle; Contact your Kaleidescape Dealer or Support
29	UNEXPECTED_SLOT_STATE	hardware; Software	Power cycle; Contact your Kaleidescape Dealer or Support
32	WAIT_TIMEOUT	hardware	Power cycle; Contact your Kaleidescape Dealer or Support
39	OPERATION_ABORTED	hardware	Power cycle; Contact your Kaleidescape Dealer or Support
42	OPERATION_FAILED	hardware	Power cycle; Contact your Kaleidescape Dealer or Support
45	OPEN_FAILED	hardware	Power cycle; Contact your Kaleidescape Dealer or Support
69	CAROUSEL_JAM_DETECTED	hardware; misuse	Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
74	CAROUSEL_BLOCKAGE_DETECTED	hardware; misuse	Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
75	OVERTILT_CONDITION	dynamic or static acceleration; hardware	Place Vault on stable and level surface; Power cycle; Contact your Kaleidescape Dealer or Support
78	SLOT_NOT_EMPTY	hardware; misuse	Power cycle; Contact your Kaleidescape Dealer or Support
81	NO_DISC_DETECTED	hardware; misuse	Power cycle; Contact your Kaleidescape Dealer or Support
86	OPERATION_NOT_ACTIVE	hardware;	Power cycle; Contact your Kaleidescape Dealer or Support; Contact your Kaleidescape Dealer or Support
87	REQUIRES_USER_ACTION	hardware; misuse	Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
88	FAILED_TO_CLEAR_BLOCKAGE	hardware; misuse	Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
91	MOVE_TO_SLOT_FAILED	hardware	Power cycle; Contact your Kaleidescape Dealer or Support
95	ROLL_TIMEOUT	hardware; insertion slot obstruction; ODD obstruction	Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
97	DRIVE_NON_EMPTY_DURING_DISC_INJECTION	drive; hardware	Power cycle; Contact your Kaleidescape Dealer or Support; Contact your Kaleidescape Dealer or Support
99	NEED_USER_ACTION_FRONT_BLOCKED	hardware; misuse	Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
100	NEED_USER_ACTION_DRIVE_BLOCKED	hardware; misuse	Power cycle; Contact your Kaleidescape Dealer or Support
106	EJECT_FAILED_DISC_STILL_IN_DRIVE	hardware (disc still in ODD after failed ejection)	Power cycle; Contact your Kaleidescape Dealer or Support
107	EJECT_FAILED_DISC_LOCATION_	hardware (disc could not be detected after ejection from ODD)	Power cycle; Contact your Kaleidescape Dealer or Support
110	INTERNAL_DRIVE_MISSING	hardware (ODD appears disconnected or missing)	Power cycle; Contact your Kaleidescape Dealer or Support
111	FRONT_ROLL_TIMEOUT	hardware; insertion slot obstruction	Clear obstruction; Power cycle; Contact your Kaleidescape Dealer or Support
112	DRIVE_ROLL_TIMEOUT	hardware; ODD obstruction	Clear obstruction (requires taking off lid); Power cycle; Contact your Kaleidescape Dealer or Support

NOTE: Contact your Kaleidescape Dealer or Support if the error code displayed on the front panel is not listed above.

 

[Mark H]

I have a M700 vault that has error code 32 that won't go away following a power failure and other than replace the unit there seems to be no solution according to support (an expensive and very big brick). It also seems to think it has disks loaded according to the browser although it is empty that there is no way to clear. On the positive side it still works as a player but if anyone knows how to reset it or refresh the firmware without a trip half way round the planet then please drop me a note as everything seems to work on powerup.

 

[AlienW]

It may be a long shot, but you could try the inventory.html procedure described here:

MDV Inventory Reset

Long story short, one of my MDVs basically lost count of which discs were in what slots. So when I asked it to eject all of the 100 discs in it, it only ejected 98. Tom Barnett was kind enough to point out that you can force your MDV to redo its inventory by the following command...

www.kscapeowners.com

 

[bogey2292]

Hi everyone just bought my first M700 used. It loaded successfully about 95 of my Blu Rays rejecting about 5.

Now I have both lights on, top and bottom of the optical drive - can’t load any more discs. What is going on?
Thank you!
Dave

 

[cinelife]

Try power cycling (unplug power) the Vault. If that doesn't fix it you may have a stuck disc, or it could think you do, or that it's busy and can't accept a disc. If it doesn't reset with a hard power recycle, I'd open the case and check for a stuck disc (clean the rollers while it's open). If that doesn't work consider checking with Support. (The Vault opening instructions are here: Vault Opening Instructions)


Jim