KPLAYER M300-A no picture

[denizp]

I have a problem with my KPLAYER M300-A. When I start the player i see the Kaleidescape Logo for a few seconds on the screen connected via HDMI but then the screen stays black. The player is running normally and i can configure it via webinterface from my 1U Server. The front light is blue. What can i do?

 

[J.Green]

Sounds like it's in standby. Have you tried sending a power on command with the IR remote or a LEAVE_STANDBY command via control protocol?

 

[denizp]

If i press standby on the IR remote then the blue LED go off and if i press another time standy the LEDs turn on blue. So i think its not a Standby problem.

 

[denizp]

I found out something new: The M300 works without any problems with the Composite Output and the Component (Y, Pb, Pr) output. The HDMI output is black on the TV except the Kaleidescape logo at startup for a few seconds. What is the failure?

 

[AlienW]

Have you changed displays or anything else in your HDMI signal chain recently? Try going to the video settings tab for this component and checking the output resolution to ensure it is compatible with your display. Also try disabling 'Deep Color' if it is enabled.

 

[denizp]

Here are my settings: seems ok. What I don‘t understand is that the Kaleidescape logo is shown on startup. If there were a hardware failure the logo wouldn’t be shown.

 

[Transepoch]

What are you seeing on the video capabilities screen? Is the screen completely blank or does it show a no-input message?

 

[denizp]

After the Kaleidescape Logo there comes the no-signal message. So first there is an output signal on hdmi and then its lost.

 

[cinelife]

The logo will be seen at startup, before any connecting is done by the player. Try resetting your Video Output selection (change from HDMI to Component, the scroll down and select OK). Then change back to HDMI (and select OK). Not saying this will work, probably a different problem, but given there seems to be an HDMI/Component related issue, I'm curious if that has any affect.

Jim

 

[denizp]

i testet it out but nothing happens.

 

[cinelife]

It was a longshot.....

You should check with K Support, maybe they can see that Player and can advise you more accurately.

Jim

 

[andy]

The K logo splash screen outputs at a lower resolution meaning it is more forgiving if there is an interoperability issue where a higher resolution is not supported.

Without more details of your configuration, my guess is either the EDID (reported from your display/AVR/other HDMI components) is reporting that it does not support a higher resolution or a forced resolution is one that at least one HDMI component does not support. If possible, try simplifying your HDMI path to just the player, display, and a KNOWN working HDMI cable. Once you consistently see the picture in this configuration, add back one component at a time until you figure out what is breaking breaks things. Good luck.


Sent from my iPhone using Tapatalk

 

[denizp]

I have a full working HDMI cable connected directly between the TV and the M300. I tried it with two TVs (Bang & Olufsen BeoVision 11, Samsung TV) and a Lenovo ThinkVision LCD. On the three devices it is always the same. First comes the Kaleidescape Logo and then black screen (no-input).
The Kaleidescape support says: "In that case - the player need to be replaced"

 

[denizp]

Could it be possible that this IC has a failure?
CM2020-01TR (HDMI Transmitter Port Protection and Interface Device)