• Thanks for visiting the Kaleidescape Owners' Forum

    This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.

    It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.

    This board is not affiliated in any way with Kaleidescape, Inc.
    For official technical support, product information, or customer service, please visit www.kaleidescape.com

  • You are currently in "Guest" mode and not logged in with a registered account.

    The forum is free to use and most of the forum can be used by guests who are not registered....

    ... but we strongly encourage you to register for a full account. There is no cost to register for a full account.

    Benefits of registering for a full account:

    • Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
    • Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
    • Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
    • You won't see this annoying notice at the top of every screen!😊

    It's easy and free to register for the forum. Just click the "Register" button in the upper right corner of this page, and follow the instructions there.

Kaleidescape Lost Music Metadata


Well-known member
◥ ◣ Kaleidescape, Inc.
I suggest that you or your dealer open a support ticket with us.

In the meantime, do not import anything or empty the trash. (If you were to import something, the system might clear space from the trash to make room for the import.)


Well-known member
Just wanted to say THANK YOU TO K for fixing the issues. I love my system for both and use the music a ton. If K ever did go under and closed there doors is this what I could expect?? All lost info on music and movies?? I Love K so Hopefully that never happens. Another wish is the new system would play from the old (knowing it would only be 1080P but at least play it plus music) I feel like this is like Blueray vs HD DVD you buy one and if your wrong have to go and start all over again. Thats how I feel with the new system. Keep adding space to my old I guess Thanks again K LOVE YOU AND THE SYSTEM


Well-known member
I still have over 20 unrecognized music albums on my system. I may have had a couple unrecognized albums to begin with, but not this many. Is there anything I need to do on my end to get Kaleidescape to reindex the unrecognized albums or is it taking this long to correct the issue on some systems.

Thank you.


Well-known member
◥ ◣ Kaleidescape, Inc.
Hi sshearer,

I asked our database guru about this, and he took a peek at the diagnostic information of what he thinks is your system (based on your handle here). He sees 28 unrecognized items, but they have been unrecognized for the past 300 days or more, so this actually appears not to be a new issue. I suspect that it came to your attention because of the added scrutiny caused by our recent mishap.

You can send me the serial # of your system by PM if you like, and I'll confirm that he was looking at the correct system.