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K-5000 power supply failure

JohnT

JohnT

New member
My K-5000 ( 10 years old ) decided to bite the dust after I added a 6TB drive. Although the power supplies are available from them they prefer not to sell them as they are also " old ". Apparently there are some people who have either had them repaired outside of K OR have built outboard power supplies that are more robust. K doesn't supply any technical info on that so whoever might have had this done has someone who really knows what they are doing. K suggests I buy a Strato S 12TB and sell the non working K-5000 and M-500 player on EBAy or... It would be grandfathered in for someone to trade it in on an 18TB unit or....take the chance of fixing. Anyone have any info on this? Thanks, John
 
JohnT said:
My K-5000 ( 10 years old ) decided to bite the dust after I added a 6TB drive. Although the power supplies are available from them they prefer not to sell them as they are also " old ". Apparently there are some people who have either had them repaired outside of K OR have built outboard power supplies that are more robust. K doesn't supply any technical info on that so whoever might have had this done has someone who really knows what they are doing. K suggests I buy a Strato S 12TB and sell the non working K-5000 and M-500 player on EBAy or... It would be grandfathered in for someone to trade it in on an 18TB unit or....take the chance of fixing. Anyone have any info on this? Thanks, John
Click to expand...
Ebay unit for sale,

www.ebay.com

Kaleidescape Kserver-5000 POWER SUPPLY 600 WATS SWITCHING | eBay

Works great. For Kaleidescape Kserver-5000.
www.ebay.com
 
Greetings, So I was able to remove the Power SUpply and 3 of the 4 cables. The 4th cable bundle goes thru a very small slit in the metal plate that is behind the drive section, underneath the 14 drive click holders. How do you remove this without taking everything apart, or is that the solution. According to Rusty at K Technical Support the PS is most likely the culprit of the drives not waking up- ALL the fans turn on. Would take a chance on the Sparkle PS on EBAY- above- IF I can get the old one out . Will probably get a Strato S anyways BUT......
 
JohnT said:
Greetings, So I was able to remove the Power SUpply and 3 of the 4 cables. The 4th cable bundle goes thru a very small slit in the metal plate that is behind the drive section, underneath the 14 drive click holders. How do you remove this without taking everything apart, or is that the solution. According to Rusty at K Technical Support the PS is most likely the culprit of the drives not waking up- ALL the fans turn on. Would take a chance on the Sparkle PS on EBAY- above- IF I can get the old one out . Will probably get a Strato S anyways BUT......
Click to expand...
There is no real easy way to do it otherwise.
I've done a bunch of these power supply replacements, I can walk you through it if you need some help.
Or if you'd like, you can send the Server and a power supply to me, I will change it out for you for free.

Chris
 
Last edited:
JohnT said:
Greetings, So I was able to remove the Power SUpply and 3 of the 4 cables. The 4th cable bundle goes thru a very small slit in the metal plate that is behind the drive section, underneath the 14 drive click holders. How do you remove this without taking everything apart, or is that the solution. According to Rusty at K Technical Support the PS is most likely the culprit of the drives not waking up- ALL the fans turn on. Would take a chance on the Sparkle PS on EBAY- above- IF I can get the old one out . Will probably get a Strato S anyways BUT......
Click to expand...
Maybe this will provide some guidance if you haven't already seen it.

 
Thanks Andy, I couldn't locate these instructions recently. Was fairly sure it existed, but couldn't find it!

Jim
 
flitebynite said:
There is no real easy way to do it otherwise.
I've done a bunch of these power supply replacements, I can walk you through it if you need some help.
Or if you'd like, you can send the Server and a power supply to me, I will change it out for you for free.

Chris
Click to expand...
Thank you Chris. I will try the instructions, just need to get a thin or right angle screwdriver to remove the screws hold the offending plate in. IF not I will be in touch. Ordering a Strato S anyways with the CoStar to possibly allow the repaired 5000 to sync, adding more storage capacity though not 4K media on IT.
 
JohnT said:
Thank you Chris. I will try the instructions, just need to get a thin or right angle screwdriver to remove the screws hold the offending plate in. IF not I will be in touch. Ordering a Strato S anyways with the CoStar to possibly allow the repaired 5000 to sync, adding more storage capacity though not 4K media on IT.
Click to expand...
Those plungers for ejecting the Drives are easy to remove and you would only need to remove two of them to gain better access to the screws.
 
Thanks Chris, was able to remove the 2 plungers and the power supply. Waiting for Sparkle to let me know how to send back for testing and repair. Cheaper than buying one from Kaleidescape until I know the rest of the unit is OK. Sparkle did make a newer version of the one I have in it for K so that would be worthwhile in the long run if the unit works after this one is fixed. Hopefully!!
 
JohnT said:
Thanks Chris, was able to remove the 2 plungers and the power supply. Waiting for Sparkle to let me know how to send back for testing and repair. Cheaper than buying one from Kaleidescape until I know the rest of the unit is OK. Sparkle did make a newer version of the one I have in it for K so that would be worthwhile in the long run if the unit works after this one is fixed. Hopefully!!
Click to expand...
That's great news...
Good luck.
 
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