• Thanks for visiting the Kaleidescape Owners' Forum

    This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.

    It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.

    This board is not affiliated in any way with Kaleidescape, Inc.
    For official technical support, product information, or customer service, please visit www.kaleidescape.com

  • You are currently in "Guest" mode and not logged in with a registered account.

    The forum is free to use and most of the forum can be used by guests who are not registered....

    ... but we strongly encourage you to register for a full account. There is no cost to register for a full account.

    Benefits of registering for a full account:

    • Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
    • Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
    • Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
    • You won't see this annoying notice at the top of every screen!😊

    It's easy and free to register for the forum. Just click the "Register" button in the upper right corner of this page, and follow the instructions there.

How does downloading extras work?

Substance

Well-known member
⭐️⭐️PATRON⭐️⭐️
Some UHD/HDR downloads offer extras as separate downloads. Is this really downloading the HD versions because they have the extras? Is there a way to download only the extras?
 
All of the extras are located in the HD downloads. Some of these HD downloads are split in “Feature” and “Supplement”. I just start the downloads of both, go to the “My Downloads“ tab on the Store and see if the Supplements are broken out separately. If so, I delete the “Feature” download.

John
 
Is there a way to delete the supplements from the Terra and leave the movie?
Hey Rasalom,

When you download a title, go to the Downloads page (on the Store) and look for two entries. If you see one for the 'movie' and one for 'supplements', you can remove the 'supplements' entry from the queue and it will not download (and you obviously won't have access to the extras on your system). If only a single entry appears on the Downloads page (meaning you only see the 'movie' entry), you cannot remove the supplements as they are part of the same download.

If you have a UHD or HDR version of the movie and it lists extras, those are most likely part of an HD download on your system for the same movie. You can delete the HD version of a title while keeping the UHD/HDR version and remove the extras. Keep in mind that if you have players in your system that cannot play UHD/HDR, any movie where you delete the HD version will no longer appear on those players (since they cannot play the UHD/HDR version).

Andy
 
Keep in mind that if you have players in your system that cannot play UHD/HDR, any movie where you delete the HD version will no longer appear on those players (since they cannot play the UHD/HDR version).
That shouldn't be much of an issue. Either flavor of 4k is only storable/playable on the Encore side, and the Strato are supposed to downscale UHD copies (but not HDR) if connected to a lower-resolution display.
 
Back
Top