It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.
... but we strongly encourage you to register for a full account. There is no cost to register for a full account.
Make sure you remove the failed drive first however, otherwise it will "add" the drive to the system instead of use it for a rebuild.
... it's extremely UNCOMMON and the system has been designed to handle failures with no interruption in movie or music playback...
I think the only interruption occurs when the array is rebuilding itself, at which time playback or importing is not possible.
All,
Thank you for all your reassuring messages. I look forward to receiving the equipment and having an enjoyable trouble free time over the holidays.
Horsley