As we have a few recovering attorneys on this site who enjoy A/V, I have a question.
DirecTV emailed out a notification today, April 1, about changes to their terms of service and thus the Customer Agreement. Before asked, no this is not an April Fools prank. Perhaps others on this forum also use this service and may also get email notifications.
Snippet from the email:
We hope you are enjoying your DIRECTV service!
We wanted to let you know that we've recently made some updates to the terms of your service. We've added some new paragraphs under Section 2(e)(4) about Advanced Payments and Deposits, Section 3(c) regarding Online Access, and Section 4 regarding Changes in Contract Terms. We've also added a new Fee Schedule as Exhibit 1.
Updates to the Customer Agreement took effect March 1, 2017. You can view or print the updated Customer Agreement here.
Thanks for choosing us,
AT&T
So the change includes items such as a fee schedule and other items. What is interesting is that the effective date is Match 1, 2017, a full month before the notification was sent out (April 1, 2017).
Can a company legally make changes like this and have those changes applied using a retroactive date? If they can, is there limits to what can be changed? This seems very anti-consumer.
Weird.
Thoughts?
DirecTV emailed out a notification today, April 1, about changes to their terms of service and thus the Customer Agreement. Before asked, no this is not an April Fools prank. Perhaps others on this forum also use this service and may also get email notifications.
Snippet from the email:
We hope you are enjoying your DIRECTV service!
We wanted to let you know that we've recently made some updates to the terms of your service. We've added some new paragraphs under Section 2(e)(4) about Advanced Payments and Deposits, Section 3(c) regarding Online Access, and Section 4 regarding Changes in Contract Terms. We've also added a new Fee Schedule as Exhibit 1.
Updates to the Customer Agreement took effect March 1, 2017. You can view or print the updated Customer Agreement here.
Thanks for choosing us,
AT&T
So the change includes items such as a fee schedule and other items. What is interesting is that the effective date is Match 1, 2017, a full month before the notification was sent out (April 1, 2017).
Can a company legally make changes like this and have those changes applied using a retroactive date? If they can, is there limits to what can be changed? This seems very anti-consumer.
Weird.
Thoughts?