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Bug in The Martian extras?

D

dla26

Well-known member
I'm not sure if this is the right place to post this, but yesterday I purchased the 4K version of The Martian. I went to download the special features, but it seemed to think that I had only rented the movie. This is what it looks like on my system. (Apologies for the low quality photo.)

Is this something that can be fixed?

1691010840193.png
 
I wonder if it is showing you the option to purchase the special features from the extended version.

www.kaleidescape.com

The Martian

An astronaut left on Mars after a freak accident uses science to survive in hopes of contacting NASA and being rescued. Adventure, Sci-Fi, Drama. Directed by Ridley Scott. Starring Matt Damon, Jessica Chastain, Chiwetel Ejiofor, and Jeff Daniels. Purchase and download today in Blu-ray quality.
www.kaleidescape.com www.kaleidescape.com

Andy
 
Interesting point (@andy).

You need to confirm the purchase (versus rental) with the K Store, and that should also confirm which version you purchased. If the Extra's version was purchased, the Store can fix it.

Jim
 
It's possible, but if so, it's showing the wrong price, since the extended version is $9.99 this week.

FWIW, I think it's kind of ridiculous for some movies to sell the extended version separately while most others make both versions available for one price. But that's a rant for another thread.
 
cinelife said:
Interesting point (@andy).

You need to confirm the purchase (versus rental) with the K Store, and that should also confirm which version you purchased. If the Extra's version was purchased, the Store can fix it.

Jim
Click to expand...
How do I do that? I know that I purchased the regular length (not extended) version since I wanted it in 4K while the latter was only in HD.
 
Start by sending an email to Support explaining what happened (Support@kaleidescape.com), they will get it sorted with the Store.

Jim
 
I spoke with support, who troubleshooted the issue. It turns out the special features are included in the HD version of the non-extended edition, and since I purchased the 4K version, I automatically get access to the lower quality (i.e., HD) version. They downloaded the HD non-extended edition to my system, so theoretically I should have access to it now. I'll have to try it later tonight.
 
Another update: there are apparently more special features in the extended edition. It felt like a rip-off, but I decided to buy the extended edition as well so now I have everything. Everything should be included with the 4K version IMHO.
 
One new update: I found a similar issue in Westworld. It's saying I have to buy the show to download the extra features even though I already bought it. I'll write to customer support to resolve the issue but thought I'd highlight it here as well.
 
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