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access to web utility and DVD interruptions

gfb

New member
Sorry for putting two problems in together but i cannot get access to the web utility for remote editing of info through my-kaliedescape . I am using the link sent by Kaleidesacpe but the web page just wont come up. Does anyone have a great ideas about this. My system is in Majorca and I live in Scotland so remote access is important.

Also I am experiencing numerous shutdowns of videos during a film. The system just stalls and seems to reset itself after say 3 minutes or so but 5 times a film is pretty annoying. Again does anyone have any thoughts.

Great system otherwise
 
Hi gfb,

OK, well there are several ways to do this... I'll see if I can help explain the 3 approaches that come to mind. First, a little background info in case you're not really familiar with how internet addresses work on the public internet and within a typical home network.

Every device on the public internet has an address - an IP address. BUT, for efficiency reasons (and because there aren't nearly enough addresses to uniquely reach every device that is now on the internet), only one device in most homes gets its own address on the internet - that's your home router. It talks to your ISP and requests an IP address... (sometimes one is permanently assigned to your home router when you sign up, but more typically when the router boots up it "asks" the system to give it an IP address.)

Once your Router has an IP address it can talk to the Internet. However, every device within your home that talks to your router gets assigned it's own address, but those addresses are unique within your home. They're NOT the same as the public IP addresses. A PC in your home (or a kaleidescape player or server) asks your router for an "in-home" address. It's probably something like 128.0.0.2 or something like that. Then it can talk to other devices in the home, or it can reach the internet. The router takes care of routing (hence the name) the right packets from the internet to the right PC or device. From outside the home, you really don't have a way to reach a particular device on your home network - your router obscures those devices which is actually much safer.

SO... your Kaleidescape server does not have a public IP address that you can speak to from outside your home. (I think even if you did have a permanent IP address, as some businesses do, you couldn't put your Kaleidescape server on it... Kaleidescape probably prevents that for security reasons).

So, how can you reach your web utility from outside? I can think of 3 ways to do this... and I use the easiest one myself quite often. If you're tired of this info, skip directly to #3 below.

#1) Port Forwarding
You can configure your router to take packets coming in with a particular code on them (called a port) and send them to a specific device on your home network, in this case your Kaleidescape server.

All web browsers allow you to append the port code to a URL, and your router can watch for that port code and act on it in a special way.

To do this, you'd need to know your router's public IP address. This isn't that simple any more... many ISP's use "dynamic IP addresses", meaning that your router often picks up a new public IP address every so often, or each time it boots up. If you're sure your ISP has static IP addresses, or your router stays connected for very long periods of time without refreshing its IP addresses, this method may work for you. You'd set up your router to watch for packets with a particular port assigned to them and send those packets directly to the server. So if your public IP address (of your router) is, say, 31.12.1.1 (your routers web setup utility can tell you this number), and the "in-home" IP address of your server is say 128.0.0.2 (your Kaleidescape web diagnostics can tell you what that is), then you'd set up your router to forward some port number (say, 8888) directly to the that address of your kaleidescape server. . Then from outside your home if you use your web browser to go to (in our example) http://31.12.1.1:8888 (note the port number on the URL), it SHOULD go directly to your server if you've set it all up correctly.
#2) VPN
You could set up a Virtual Private Network between your two homes... special routers that make it look like your two homes are really on the same network. Setting up a VPN is complex, and you should have a networking specialist do this for you. When it's done right, the devices in Majorca will appear to be on the same network as your PC in Scotland. (But don't count on using that to actually WATCH video by putting a Movie Player in Scotland! I think Kaleidescape can detect and disable that, but more importantly, you'd probably never get the gobs of bandwidth you'd need)
#3) RECOMMENDED: Remote PC access.
There's a MUCH easier way to do what you want, however. Presumably, you have a PC in the Majorca home that can properly use the web interface. You could set up something like GoToMyPC on a PC in your Majorca home, ... and then you could connect to that PC from Scotland via GoToMyPC. I do this all the time, so I can use the web interface to do whatever I'd normally do at home on the web interface, like see my list of movies, edit data, change settings etc. GoToMyPC basically lets you remotely control a PC in the home... you see the screen of that machine and your mouse and keyboard to control that PC. It works like magic for me...
Hope that helps...

--josh
 
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I got so involved answering your first question I forgot your second question.

That is NOT normal that a movie just stops. Does it put up a message on screen about "Network problems are preventing the movie from playing" or something like that or does it just go to a black screen?

It could be a bad router or switch on your home network, but in that case you should be getting one of those red-bar dialog boxes informing you of a problem.

You should probably have a dealer look at it.

--josh
 
Josh many thanks for your advice very helpful I will give it a try. A very helpful guy at Kaleidescape has given me a new login for my PC networked in Majorca so will try that next time I am out in September. I will give your easier suggestion a try.

On the films stopping point I get no message the screen just goes blank and after a few minutes I get the Kaleidescape logo and I have to go back into the lists select the film and then resume movie !
 
Wow - let your dealer or Kaleidscape know about that. That's a real crash of the player (or possibly the server) and in most of our experience it's extremely rare.

I can't remember the last time I saw a crash, and we use our system daily. If it's happening in the same spots in a particular movie, you could delete and reload the movie. But I think it's a sign of something worse... some sort of disk corruption in your server maybe. But let the experts diagnose and fix it... Kaleidescape can check your logs and see some data on what's happening before the reboot.

--josh
 
Josh just to let you know that Kaleidescape have been excellent and already noted my difficulties and are in the process of replacing my movie player , now that is service for you.

A premium product with a premium service. I 'll keep the forum posted on developments.

Thanks for your input.

cheers
 
Glad to hear it. Problems are rare, and they do take care of you if you do find a problem.

Enjoy the system, and don't forget to share some scene files with the community here!

--josh
 
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