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Search results

  1. G

    Difficulty Playing Movie - Strato C

    Thank you Andy. It's very intermittent at present. Doing a firmware update to the router now and have not had any dropouts or frozen playback (so far) after about an hour. Integrator will be back on Tuesday to run further diagnostics. Will ask them to reach out to K Support as well to do any...
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    Difficulty Playing Movie - Strato C

    Thanks - awaiting my integrator to arrive since I don't have a direct connection to Kaleidescape Support (or at least I think I don't). Hopefully the get here before EOD for K Support
  3. G

    Difficulty Playing Movie - Strato C

    I am getting repeat "Difficulty Playing Movie" messages on all HDR content since the most recent kOS update. When I went to play some titles today there was a general error on the OSD for Kaleidescape calling for restart of the unit. I played Prometheus HDR 4K version and about an hour in kept...
  4. G

    Kaleidescape Expands Into Cinema Business With Service to Bring Library Titles to Theaters

    Brendan Theaters Showcase They did a demo recently here in Las Vegas at the Brendan Theaters at The Palms . Wondering if this is going to be a permanent fixture or temporary. Would definitely go there if that's the case. This city lacks luxury theaters similar to CMX Cinebistro in various...
  5. G

    NEWS: New Terra Prime Servers Announced

    Thanks for that insight. After some more thought I've essentially narrowing it down to two options that should last a good while: Option 1: Keep the 2 Compact 22TB Terra's I have - maxed out now almost (room for 20 4K HDR titles left) Buy a 48TB Terra Total of 92TB Option 2: Sell one of the...
  6. G

    NEWS: New Terra Prime Servers Announced

    trying to decide if should get an additional 22TB to existing 2 22TB or go with a full 72TB to make it future proof. Any identified downsides of having 3 compact terras versus just one large 72 or 96 unit?
  7. G

    SOLD: Sony XW6000ES 4K Laser Projector

    great projector - have owned one for 8 months and coupled with a madVR Envy is an awesome combination.
  8. G

    Excel Access to ALL movies (downloaded and not downloaded)

    Great small feature update here. In same situation as @Noah Winter while I am saving up for another server to add to my system so having this kind of information would be great with a few commands.
  9. G

    pricing for the 48 TB prime?

    pricing for the 48 TB prime?
    • gregams
    • Profile post
  10. G

    Movie Store Gift cards

    My e-mail address is on file and shows the dealer of record for my system. My family could go to a place on the K home page for gifting and enter my name and e-mail address (if they needed more info including home address that's fine too) along with the amount and a gift message. The KScape...
  11. G

    Movie Store Gift cards

    agreed - this topic has been mentioned in person to dealers and K reps on more than a few times, videos, and podcasts. No family member is going thru this arduous or cumbersome process. My dealer and I proposed solution options to the territory reps and company employees we met at CEDIA about a...
  12. G

    Movies on Sale...

    really enjoying the mobile app sending the notifications of special pricing for items on the Wish List. Saves a lot of time tracking and saving money!
  13. G

    HDR/Mission Impossible Slight Delay/Lip Sync Lag

    I wasn't sure if anyone had a chance to watch Mission Impossible Dead Reckoning on the Kaleidescape yet. I watched a few scenes yesterday in advance of having people over this Saturday to watch and noticed at least the HDR version has some dialog portions where there is a bit of a lag/lip sync...
  14. G

    Difficulty Reading Movie Message

    Thanks for everyone's help on this. We did verify with Kaleidescape support monitoring the system and found the problem to be a bottleneck of throughput on the Araknis network switch dedicated to the theater. Supposed to get 1 Gbps and only getting 330-350 Gbps causing the Difficulty Reading...
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    Difficulty Reading Movie Message

    Just tested all 4 Apple TV's, averaging: Download: 942 Mbps Upload: 114 Mbps
  16. G

    Difficulty Reading Movie Message

    actually just re-ran the speed test on Kaleidescape and now getting this value roughly on all (note the one in red)
  17. G

    Difficulty Reading Movie Message

    The other devices connected to the switch are just 4 Apple TV's dedicated to this same zone along with the Strato C. I haven't had a chance to run content thru the theater in the last 24-36 hours but plan to do so later today to see if the error is persisting
  18. G

    Difficulty Reading Movie Message

    The signal chain is from the dedicated Strato to the Storm Audio Processor to the MadVR and onto the Sony Projector it is networked using an AVPro MXNet 10G Switch. Previously, we had the Kaleidescape running from thru the AVPro MXNet 10G transceiver included in the signal chain; that was...
  19. G

    Difficulty Reading Movie Message

    Here are the speeds between each component. Each device is run 3 times in the speed test in correlation with the others.
  20. G

    Difficulty Reading Movie Message

    Thanks for providing that insight and steps. I just ran mine across my 2 Strato C's and 2 Compact Terras. The Strato C for the theater is the one that was showing the message. This is new to me so not sure how to translate these results.
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