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Search results

  1. G

    Spanish text on screen with subtitles off

    I am bumping this back up again, because I am still having issues with unwanted Spanish subtitles that I cannot turn off. "Chitty Chitty Bang Bang" shows unwanted Spanish subtitles for the songs only. The rest of the dialog is fine, no subtitles. But all the songs have subtitles. I am pretty...
  2. G

    Spanish text on screen with subtitles off

    "On her Majesty's secret service" still exhibits the Spanish subtitle issue as of today when I checked it.
  3. G

    Spanish text on screen with subtitles off

    Just checked this morning. "Hidden Figures" is fixed. "On her Majesty's secret service" is not fixed. I also checked through my saved "Smokey and the bandit" scenes, and did not see any issue, so possibly I mixed it up with another movie.
  4. G

    Spanish text on screen with subtitles off

    I just purchased another 6 movies from the store and it downloaded the movie guide first, but I am still seeing the issue right now (after the movie guide was updated). I'll try again tomorrow after all the downloads are done. Thanks for being so proactive on this issue!
  5. G

    Spanish text on screen with subtitles off

    Hmmmm, do I need an update before I see the fixes? As of a couple of minutes ago, I checked one of the movies (the Bond movie), and the issue is still there. See attachment. This is in the movie with 37 minutes left.
  6. G

    Download Speed

    Here's one: 158.222.96.111
  7. G

    Spanish text on screen with subtitles off

    Kaleidescape support have escalated the issue and they say there will be a fix within 24 hours, and I should retest. Really impressed with how quickly they jumped on it. I'll report back here. My system was updated to 6.3.1-17124 on May 8.... To the question about the source, it happened with...
  8. G

    Download Speed

    I have a gigabit connection, with an older premiere system (with max download speed from the store of 100mbps). I typically get anywhere from 60mbps to 99mbps, so if there is network congestion it is likely somewhere between the ISP and the Kaleidescape servers. It varies depending on the time...
  9. G

    Spanish text on screen with subtitles off

    I am having this same issue. Subtitles turned off, but on some movies, Spanish subtitles appear briefly for translations of signs etc in the movie. It has happened with 3 or 4 movies so far. Blu-rays as well as downloads. For example, the "Hidden Figures" download continuously displays the...
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