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Search results

  1. S

    FOR SALE: New in Box Kaleidescape 4K ULTRA HD STRATO PLAYER with 6TB Hard Drive and Rack Mount

    Warranty date is based on when K sold it to the dealer, not when a dealer sells it.
  2. S

    1u server boot - fatal error code 510007

    and love your sharing what solution worked for you
  3. S

    1u server boot - fatal error code 510007

    good to hear :) , btw you lucky that answer did not cost $250+ USD prepaid ;) love all here
  4. S

    LATEST UPDATE ON K

    from another one with close ties, all of heart and thoughts are to current customers/dealers/distributors, say for myself and others involved we love and appreciate all of you as you do us
  5. S

    1u server boot - fatal error code 510007

    What address did it get (and subnet mask) and what is the IP and subnet of the computer you are trying to access it from? If you got the IP address it booted properly.
  6. S

    1u server boot - fatal error code 510007

    Try booting it with slot 3 removed, either a double disc failure or it's not finding a bootable drive for some reason. If you do get it to boot properly DO NOT put the removed drive back in.
  7. S

    Cinema-1 or Alto, Grandfather status

    The cutoff date was Nov. 30, 2014, it must have been purchased originally from Kaleidescape by that date. Also the Cinema One will also do music (CD) playback.
  8. S

    A question for if K never comes back

    Once connected, make sure you group in on the browser interface with your existing server(s).
  9. S

    Serial Number

    It depends on the serial number, for older premiere equipment, that cannot be done. Starting with: 0503 - 2nd generation Cinema One 0507 - Alto 0509 - Strato I think, but someone can correct me 0102 is a kserver-1500 (1U) 0103 is a kserver-5000 (3U) Starts out with 8 zeros, e.g. 0000 0000...
  10. S

    Thank You All

    another lurker recently able to join the forum, I can attest to the love and care of doing what is right for the dealers and end users is on the top of some of our minds. Ex here also, and not saying who I am, but happy to provide any help I can as things move forward. PLEASE do not send PM's...
  11. S

    A question for if K never comes back

    Was that a 4K title, if so you will need to download either the SD or HD copy to see it on the Alto.
  12. S

    LATEST UPDATE ON K

    From what I understand, while they are not answering phone calls, they are trying to fulfill orders placed on the dealer extranet (small crew left, remember), as they try to move forward in the best manner possible.
  13. S

    LATEST UPDATE ON K

    Please talk to your K dealer, IMO best choice ATM
  14. S

    Another broken 3U server

    Do a serial capture on the server and look to see if you see the IP stack information, or it goes into a reboot loop with FE=5700011 (something ending with 0011) if so it is QUARANTINED, usually the server chassis, but could be the disk set. If it's the disk set, nothing can be done, if it's...
  15. S

    NEWS: Kaleidescape taking orders

    It is more likely that the root cause is a sticking latch. Please check the latch (and try to adjust it) WITH THE POWER OFF. Here is a link to the instructions: www.kaleidescape.com/go/latch basically you are going to remove the white faceplate on the disk drive, remove the logo button and...
  16. S

    Another broken 3U server

    If the disk set is working, it could be put into a working chassis, the content played back and the video output of a player input to a audio/video capture device (e.g. a DVD recorder) and the video could be extracted that way.
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