• Thanks for visiting the Kaleidescape Owners' Forum

    This forum is for the community of Kaleidescape owners, and others interested in learning about the system, equipment, services, and the company itself.

    It is run by a group of enthusiastic Kaleidescape owners and dealers purely as a service to this community.

    This board is not affiliated in any way with Kaleidescape, Inc.
    For official technical support, product information, or customer service, please visit www.kaleidescape.com

  • You are currently in "Guest" mode and not logged in with a registered account.

    The forum is free to use and most of the forum can be used by guests who are not registered....

    ... but we strongly encourage you to register for a full account. There is no cost to register for a full account.

    Benefits of registering for a full account:

    • Participate in the discussions! You must have a registered account to make posts on the forums. You will be able to start your own thread on a topic or question, or you can reply to other threads/discussions.
    • Use the "Conversation" feature (known as "private messaging" on other forums) to communicate directly with any of the other users here.
    • Access the Files area. The "resources" area of the forum contains many "Favorite Scene" and Script files that can dramatically increase the enjoyment of your Kaleidescape system. Go directly to great scenes in your favorite movies, created by other owners, and add automation to playback of your system with Scripts.
    • You won't see this annoying notice at the top of every screen!😊

    It's easy and free to register for the forum. Just click the "Register" button in the upper right corner of this page, and follow the instructions there.

Search results

  1. B

    Terra Unresponsive Issue

    Went through all of these steps to include resetting the CMOS and unsuccessfully trying to the serial captures. Failure on some circuit board that they don't repair. You're lucky to be under warranty. Probably next step is to pull the disks and ship them the chassis and await a replacement.
  2. B

    Terra Trouble

    Hope I can find a fellow Mac user that might be able to advise me on how to troubleshoot my Terra. I had trouble finding a movie and discovered my Terra had disappeared from my Strato system. Got in touch with K and they were great and sent me some instructions to pull some data they might be...
  3. B

    Out of Warranty Question

    If your "missing part" is the AC plug cover now reoriented 90 degrees for the new PS receptacle it's not missing. They determined it's not really needed, so don't include it. They never changed the directions though. I spend a long time searching for it and only discovered it was never...
  4. B

    3U server power supply

    Any dealer can get you the kit. In addition to the PS you'll get two new fan modules. It comes with generally good directions. Mine noted a couple of pieces that weren't included. One was a power cord plate that was supposed to change as the new power receptacle is oriented 9O degrees...
  5. B

    Strato Question

    Thanks John, I appreciate you helping me! Matt
  6. B

    Strato Question

    I may just uninstall the entire new system and maybe when I add it again, I can hope to get it right. I was so happy to get the gear the first time I just connected it do the switch and as I had enough functionality to watch movies I was happy. It's making sure the Co-Star works when it...
  7. B

    Strato Question

    Hi John, Thanks for the info. Unsure how to change the system URL for the Strato. Premiere is shown as "Living Room" and system URL of "my-kaleidescape." As noted about, I don't have full menu on the Strato / Terra menu to change that currently. When looking at one system on the intranet...
  8. B

    Strato Question

    Thank you John. As I have used the app for a long time with Premiere gear, I see and use that cover art/list toggle all the time. Maybe I have screwed up the set up of my Strato and Terra, as I just plugged them into the switch. They work, but I have this message and a different set of...
  9. B

    Strato Question

    Any tips on how I can get cover art on me K-cape iPad or computer? Only movie info I'm seeing is a list. My Premiere system is working as advertised. Getting ready to pair them when my Co-Star arrives and trying to resolve all the pending issues beforehand. Thank you!!
  10. B

    Upcoming Premier Encore Merging

    It's the pacing item before I pay to have my remote reprogrammed to address some other AV changes I've made. Hope it happens this year.
  11. B

    Broken 3U Server

    Posting in this thread rather than starting a new one. No lights or fan on my 3U. Thinking it must be the power supply, but I'd appreciate any ideas on what else it might be. Has anyone purchased the K power supply kit? Does the K kit make it any easier to replace than using a 3rd party...
  12. B

    LATEST UPDATE ON K

    I wouldn't panic. They sent me an email at 11 am EST. "High Dynamic Range 4K Ultra HD is now available!"
  13. B

    Blu-ray Disc Rot?

    When I had to remove the cover of my M700 there isn't even a spec of dust inside it, yet in my smoke-free home the rollers both to feed discs into the vault and the from the vault into the player were very dirty. If you need any tips, here's a link to the process...
  14. B

    LATEST UPDATE ON K

    When did we learn the merge was 15 months away? Edit: Let me add a bit to this to insure this question isn't misconstrued. When the merge software happens --- it happens. I'm just trying to consolidate some remote control reprogramming work. If it's a few months out, I'll live with the...
  15. B

    Strato not recognising disc vaults in Kal app

    Good luck! Fortunately for you an expert followed me into this thread. Do you own many store downloads in your legacy system? I almost bought a number of drives to fill up my 3U, but once I understood my store content would be moving to the new gear, I realized I'd have plenty of space freed...
  16. B

    Strato not recognising disc vaults in Kal app

    There is no link to been the new and legacy gear, at least presently. The new equipment Strato and Terra are for downloaded store material only. They don't play vault material unless I've missed the boat on the way the equipment is arrayed for copy protection purposes. So those of us with...
  17. B

    Current KEAOS Software: Versions and Updates

    Thanks Mike, I have read that and thus the reason the "mid-2016" stuck in my head, but thought I had learned of it in a thread here. It's also the reason I got a Terra with 4 drives and opted not to buy additional 3U drives knowing I was adding a lot of movie store content in one and freeing...
  18. B

    Current KEAOS Software: Versions and Updates

    Merge Software Looking to contract for some remote control software reprogramming and wondering about the timeline for the software drop that merges the new and legacy gear together and thus provides a unified movie guide. Apologies if I missed it during a search. Any date ranges anyone can...
  19. B

    Ebay Fake Auction

    Take it from me, PayPal won't help you if you get defrauded.
Back
Top