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Search results

  1. G

    Movies on Sale...

    really enjoying the mobile app sending the notifications of special pricing for items on the Wish List. Saves a lot of time tracking and saving money!
  2. G

    HDR/Mission Impossible Slight Delay/Lip Sync Lag

    I wasn't sure if anyone had a chance to watch Mission Impossible Dead Reckoning on the Kaleidescape yet. I watched a few scenes yesterday in advance of having people over this Saturday to watch and noticed at least the HDR version has some dialog portions where there is a bit of a lag/lip sync...
  3. G

    Difficulty Reading Movie Message

    Thanks for everyone's help on this. We did verify with Kaleidescape support monitoring the system and found the problem to be a bottleneck of throughput on the Araknis network switch dedicated to the theater. Supposed to get 1 Gbps and only getting 330-350 Gbps causing the Difficulty Reading...
  4. G

    Difficulty Reading Movie Message

    Just tested all 4 Apple TV's, averaging: Download: 942 Mbps Upload: 114 Mbps
  5. G

    Difficulty Reading Movie Message

    actually just re-ran the speed test on Kaleidescape and now getting this value roughly on all (note the one in red)
  6. G

    Difficulty Reading Movie Message

    The other devices connected to the switch are just 4 Apple TV's dedicated to this same zone along with the Strato C. I haven't had a chance to run content thru the theater in the last 24-36 hours but plan to do so later today to see if the error is persisting
  7. G

    Difficulty Reading Movie Message

    The signal chain is from the dedicated Strato to the Storm Audio Processor to the MadVR and onto the Sony Projector it is networked using an AVPro MXNet 10G Switch. Previously, we had the Kaleidescape running from thru the AVPro MXNet 10G transceiver included in the signal chain; that was...
  8. G

    Difficulty Reading Movie Message

    Here are the speeds between each component. Each device is run 3 times in the speed test in correlation with the others.
  9. G

    Difficulty Reading Movie Message

    Thanks for providing that insight and steps. I just ran mine across my 2 Strato C's and 2 Compact Terras. The Strato C for the theater is the one that was showing the message. This is new to me so not sure how to translate these results.
  10. G

    Difficulty Reading Movie Message

    Thanks for that; will troubleshoot with my integrator since they have additional HDMI's available and it's running thru the signal chain that I would want them to work thru; ticket submitted.
  11. G

    Difficulty Reading Movie Message

    any way to pinpoint that? Have been running speed tests at the router and getting plenty of throughput. Not sure how to check it thru a switch since it's running directly from the audio processor to the madVR and to the projector. No issues on the other inputs (gaming systems, apple TV's) and...
  12. G

    Difficulty Reading Movie Message

    what's also weird is on 1 Strato C it is not showing all of my movies. For example in the Strato C dedicated to the theater it is showing Dune as available but in the Strato C dedicated to the whole home the movie does not appear in the cover art or list view.
  13. G

    Difficulty Reading Movie Message

    yeah you are right - going to need to reach out to support. have restarted both Terra's and both Strato C's and it is still locking up with the Difficulty Reading Movie message.
  14. G

    Difficulty Reading Movie Message

    hope that to not be the case. Will try more content as this is playing off 2 Terra's and 2 Strato C's that are less than 1 year old
  15. G

    Difficulty Reading Movie Message

    When playing back some titles (James Bond Spectre for instance), the movie is pausing every 20-25 seconds and Kaleidescape is displaying a 'Difficulty Reading Movie' message in the upper right hand corner. Has anyone come across this and have recommendations on resolving? Thanks
  16. G

    New Kscape Products

    agreed - i voiced that as well - Short of saying as much in that 10 minute convo at CEDIA and this forum are the only ways I know of getting that as a feature added as a voice of the customer. There are other active users in this space that have YouTube platforms that may vocalize it. Hoping...
  17. G

    New Kscape Products

    I know I'm going to butcher this a bit, but had my integrator with me to obtain the details. To the best that I can recall the integrator will work with Kaleidescape to load movie credits onto my account and my integrator will send a branded invoice to my friends/family in that amount. This...
  18. G

    New Kscape Products

    CEDIA Post of their booth from Rave. They had a Quantum Media Systems Wall setup and was amazing! I did have to give the regional rep Matt and a few people a hard time about not having a gifting/gift card section on the platform (thanks for that Techthusiasm!). We did find a 'workaround' for...
  19. G

    New Kscape Products

    Was nice to see the units up close at CEDIA this past week. Definitely looking forward to a Terra Prime once I maximize the space on the current units (not doing trade-ins at present time). Did ask again about the ability to do gift cards. Best workaround for now is working with the dealer to...
  20. G

    New Kscape Products

    Nice - what router are you using? Only getting up to 2 Gbps offered
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