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Recent content by TomVaughan

  1. TomVaughan

    US BR & 4K Releases for July & August 2022

    Studios tell us the expected release dates in advance, but they also tell us the "Suppression Lift Date", which is the day that we can announce when the title will be available to our customers. We have not reached the most recently communicated Suppression Lift Date for Top Gun: Maverick, so we...
  2. TomVaughan

    Kaleidescape review from AV Nirvana

    The terms you're looking for are SVOD (Subscription Video On Demand) and TVOD (Transactional Video On Demand). Both business models are used by major streaming services. SVOD catalogs vary from month to month, depending on what the SVOD provider has licensed at the moment (although the...
  3. TomVaughan

    Kaleidescape review from AV Nirvana

    In the wonderful world of Intellectual Property law, the words "purchase" or "sell" refer to an actual change of ownership of the IP. Of course, that's not what's happens when we get content from the studios and our end customers get content from us. The studios license their content to...
  4. TomVaughan

    Kaleidescape review from AV Nirvana

    Chapter 3 is posted! Another insightful video. Nice work @thrillcat !!
  5. TomVaughan

    Kaleidescape review from AV Nirvana

  6. TomVaughan

    KEAOS (Software) UPDATES

    A customer email should be going out soon. I don't want to get ahead of it. Movie details showing up in the "Info" mode is the primary customer experience improvement.
  7. TomVaughan

    Info displayed during Pause

    We push software updates to systems in phases. There is nothing you can do to get updated earlier. 10.13 is rolling out this week. You will have it soon.
  8. TomVaughan

    KEAOS (Software) UPDATES

    10.13 is rolling out this week.
  9. TomVaughan

    Strato C

    Or you can just use our mobile app, which functions as a remote.
  10. TomVaughan

    Network Flattened

    We throttle the download speed to Compact Terras if you're watching movies that are being served by that Terra. If that's not the case for you let us know and we can take a look at your log files to see what's going on.
  11. TomVaughan

    Beautiful life

    Contact Support at Kaleidescape.com and let us know the details of where and how it doesn't play properly.
  12. TomVaughan

    Spider-Man Bundle ($5.71 each for 2 or more)

    There was a licensing issue and initially the offer was only available in the US. This was fixed today, and so our friends and colleagues in the Great White North are now feeling their Spidey senses tingling.
  13. TomVaughan

    Spider-Man Bundle ($5.71 each for 2 or more)

    Thanks for the details. We'll take a look at this.
  14. TomVaughan

    Spider-Man Bundle ($5.71 each for 2 or more)

    After selecting the movies you want in your bundle, hit the yellow button in the top-right corner that says "Proceed to Checkout (x)", and if you've qualified for the bundle discount you'll see the discounted total.
  15. TomVaughan

    Spider-Man Bundle ($5.71 each for 2 or more)

    You need to use a PC web browser. The mobile app will be updated soon to support bundles.
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