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Recent content by J.Green

  1. J.Green

    kOS 10.17.1-24911 Update

    There's nothing too major in the 10.17.1 release. Mainly just a code change to prevent guide updates on Terra servers during movie downloads. Attempting a guide update when a download was active and being written to the first disk in the Terra could cause a significant slowdown in the download...
  2. J.Green

    NEWS: New Terra Prime Servers Announced

    For any given library size, fewer servers is always the better choice performance-wise. We recommend that the maximum number of servers in a system be limited to 4 (and that includes player/servers like Strato and Alto). So while either option above is fine, option 2, by virtue of having 2...
  3. J.Green

    Great movie covers resource for geeks like me

    Static only, yes.
  4. J.Green

    Great movie covers resource for geeks like me

    A quick heads up to everyone who is planning to override their cover art images. We have a known issue in kOS dealing with some PNG files that can put your server into a reboot loop. We're working on a fix but in the meantime, I strongly recommend that you do not use PNG files. Stick to JPG...
  5. J.Green

    HDR Movies not showing up

    This might be a good thread to post a reminder about the built-in HDMI Capabilities tool in kOS. When you're experiencing issues like the above, you can open up the browser interface for your Kaleidescape system and use the HDMI Capabilities tools to take a closer look at what is going on in...
  6. J.Green

    Best way to delete movie

    On Strato systems, you can also delete content directly from the OSD. Note that this will delete all qualities of the movie from your system. Simply open the detail sheet for the movie and scroll down to and select "More Options" This will open another sheet. Scroll to the bottom of the menu...
  7. J.Green

    Temperatures too hot? External fan?

    The temperature being reported on the browser interface is mainly the disk temperature (or an average of those temperatures if the device has more than one drive). It's natural for a Terra to report higher temps than a Compact Terra given that it has 4 disks rather than one. Those multiple disks...
  8. J.Green

    Setting up Savant Control

    When you play 2.40 content and your player is in 16:9 mode, the SCREEN_MASK event will, indeed, report an image_ratio of '05' which translates to 2.35. But it should also include top and bottom trim values of "+xxx" to indicate that the masks should moved inward by "xxx" amount. It's a...
  9. J.Green

    KEAOS (Software) UPDATES

    We have improved overall performance and have added system configuration warnings to the browser interface and movie store. System Configuration Warnings We have created a set of warnings to indicate when Kaleidescape systems have too many components or are misconfigured such that system...
  10. J.Green

    4K Ultra HD vs. HDR

    The advice above about HDR vs UHD is good and should be taken to heart. All of that aside, though, the definitive answer to your question is: No. The HDR version will not be downconverted to a UHD signal for your projector. If your playback zone only supports 4K UHD in standard dynamic range...
  11. J.Green

    New Black Remote Issue - remote not functioning

    You've tried all of the troubleshooting steps I'd have recommended except for one (which will likely be the toughest one to do): If you have access to another KRemote (old, white one or a new black one; doesn't matter) or some other IR remote that has standard DVD controls (e.g. a generic...
  12. J.Green

    New Black Remote Issue - remote not functioning

    That should not be true. Here is the Control Settings page for my Strato C:
  13. J.Green

    Not all 4K D2D upgrades showing in downloads? - UK Store

    We refer to that as the "ownership snipe". That snipe does not indicate what version you have downloaded to your system. That snipe indicates the highest quality you own the title in. Since you did, indeed, purchase the HDR version, that is the snipe that displays. To see what version you have...
  14. J.Green

    Not all 4K D2D upgrades showing in downloads? - UK Store

    Blade Runner is only available in HDR, HD, and SD qualities. Based on what has been posted and what I can see in the various screenshots above, the system in question likely only supports UHD (i.e. 4K SDR). Notice that all 4K downloads in the screenshots above are showing the "UHD" badge. Since...
  15. J.Green

    US BR & 4K Releases for November & December 2023

    A quick addendum to my earlier post. The 48-hour playback window extending past the 30-day rental window is subject to licensing restrictions. My example above is true for most rentals. However, rentals of titles from Disney or Fox do not permit the 48-hour playback window to extend past the...
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