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J.Green's latest activity

  • J.Green
    J.Green replied to the thread Help with Replication Errors.
    You should reach out to our Support team at support@kaleidescape.com or +1 877-352-5343 Toll Free (US Only) / +1 650-625-6160 so that...
  • J.Green
    Place the Strato and Alto into Standby ("Power" button on the IR remote; ENTER_STANDBY via IP; or press the front panel Standby button)...
  • J.Green
    J.Green replied to the thread OpenHAB for Kaleidescape.
    It should be '00' but it's '01'. It's a long-standing known issue with the kOS control protocol implementation for Encore devices (since...
  • J.Green
    J.Green replied to the thread OpenHAB for Kaleidescape.
    Strato, Strato S, and Strato C all respond to GET_NUM_ZONES with: 01/1/NUM_ZONES:01:01:/xx The response to GET_DEVICE_TYPE_NAME will...
  • J.Green
    If you are looking for a control protocol command that would change the audio configuration of the player, there isn't one. Audio/video...
  • J.Green
    J.Green replied to the thread Latest KoS Version & Changelog?.
    There are no new or changed features in this release from the prior 10.7.2 release. 10.7.2-21395 contains bug fixes for a couple of...
  • J.Green
    Yes. Unfortunately, the UHD version wasn't quite ready to be published to the store but it somehow slipped through the net and was...
  • J.Green
    J.Green replied to the thread Strato S 1U 12TB Issue.
    At the simple end of the spectrum, the Strato could be booting up into standby. After the Strato boots up and the screen goes blank...
  • J.Green
    I've notified the Content Operations team because even though it is a Nicholas Cage movie, $128 does seem a little bit steep.
  • J.Green
    Currently, the only supported configurations for Co-Star are: 1. The Kaleidescape Co-Star switch (Strato and M-Class player connected to...
  • J.Green
    There is no setting on the Cinema One (2nd Gen) that would allow you to output a Dolby Digital bitstream but force a DTS bitstream to...
  • J.Green
    J.Green replied to the thread Digital Offers error.
    We rolled out a fix today. You should no longer be seeing packages you've already purchased on the Digital Offers page.
  • J.Green
    J.Green replied to the thread Digital Offers error.
    We have reproduced the issue on our test environments and are working on a fix.
  • J.Green
    J.Green replied to the thread Digital Offers error.
    Odd. I can't reproduce that behaviour in my test environments but I can see that it's happening on the production store. We're digging...
  • J.Green
    J.Green replied to the thread Digital Offers error.
    We have deployed an updated version of the store that includes a fix for an issue that could cause the backend query for Digital Offers...
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