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Recent content by danielw

  1. danielw

    Lip Sync test material

    As someone who's new to Kaleidescape but critical when it comes to quality (especially audio), I am adding my observations. I have noticed severe audio/video sync issues on my Strato C with the movie Ford vs Ferrari watching the scene "Alone Time with Henry Ford II" (over 100ms). It was...
  2. danielw

    support experience

    Thank you for that. Yeah, that's what I expected having dealt with support from high-end audio gear. Cinelife's explanation makes a ton of sense to me so I take comfort in that they'll get to my ticket eventually. I also messaged my dealer who is going to escalate since I haven't been able to...
  3. danielw

    support experience

    Hey Jim, Thank you so much for the insightful reply. That makes a lot of sense and helps me understand the delay. In that case, I'll reach out to my dealer and hang tight until I hear back.
  4. danielw

    support experience

    Genuine question and not a rant: what should I expect the K support response time to be? I emailed them 9 days ago and the only thing I received was that my request has been added to the queue. How long did it take for any of you to hear back?
  5. danielw

    Compact Terra bus

    Thanks for the reply! Good to know. Jumbo frames are disabled on my network. I emailed K support a few days ago and see what they will say. Hopefully, they can narrow down the issue by examining the log files.
  6. danielw

    Compact Terra bus

    Did your problem get resolved? I made an account here to post that I have a similar issue with my Strato C (playing off a Terra 12TB). It happened three times on three consecutive days (as early as 5 minutes into playing a movie). My player is connected via the supplied HDMI cable to a Trinnov...
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