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Recent content by cheena

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    Kaleidescape's CEO Forum Paticipation

    Kaleidescape is glad to inform you that the first updated 4K HDR NBCUniversal title with Dolby TrueHD Atmos support is now available with “Fast & Furious Presents: Hobbs & Shaw.” If you already own this title, check your “My Updates.” We are thankful to the NBCUniversal team for their support so...
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    Kaleidescape's CEO Forum Paticipation

    Lon, We don't comment on rumors, speculation, or concerns, and certainly not in a public forum. I can assure you that we understand your desire for the portability of purchased titles across devices and services. I can also confirm that we're making progress albeit not as fast as you wish, and...
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    Premiere no longer shown on K's website

    Thank you for the reminder and the constructive feedback. Please send your feedback to feedback-ceo@kaleidescape.com. We will review each thought and figure out a way to put as many of those feedback to action. We'll also find a simple way to thank you for the care you show to our beautiful...
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    Premiere no longer shown on K's website

    Thank you, Jim and 20hertz – I appreciate your thoughts and responses to the concerned comments on this thread. 1. New premiere system sales are a single-digit percent of our annual revenues. We need to stop confusing the channel, and prospective buyers with too many products, and the...
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    4K HDR Titles in K Store Missing Immersive Audio (Dolby Atmos/DTS:X)

    I promised a list, but I don't have a MAttHEATLifer on staff to follow through, but we've been working. 1. Update on one major studio whose 4K HDR titles don't have immersive audio on our service: This studio is meticulous with details. They don't do one-offs. They don't play favorites when it...
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    4K HDR Titles in K Store Missing Immersive Audio (Dolby Atmos/DTS:X)

    Jim and other respected forum members, We are working on features to make it really easy and have little to no effort on your part to replace movies on your system that have been improved in both audio or video. For example, when the Dolby Atmos or DTS:X soundtrack is made available for the 4K...
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    4K HDR Titles in K Store Missing Immersive Audio (Dolby Atmos/DTS:X)

    We love Movies Anywhere. We're in discussions with the studios about Movies Anywhere. Kaleidescape needs to be onboarded by Movies Anywhere. This is not something Kaleidescape could do by itself, nor is Kaleidescape dragging its heels about this important customer benefit due to any internal...
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    4K HDR Titles in K Store Missing Immersive Audio (Dolby Atmos/DTS:X)

    We're working on the list. I believe in transparency, but there are matters I can't elaborate or comment on due to confidentiality concerns. Not all digital files are equal. Our support for immersive audio is always in lossless (TrueHD, for example) format. We've not embraced the DolbyDigital+...
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    4K HDR Titles in K Store Missing Immersive Audio (Dolby Atmos/DTS:X)

    We understand your frustration and feel terrible about it. Kaleidescape's HD titles are almost always sourced from the original Blu-ray Disc. If this has the lossless immersive soundtrack, our movies will offer the same. Kaleidescape's UHD and HDR titles are sourced from mezzanine files. These...
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    Kaleidescape's CEO Forum Paticipation

    Thank you, Jim and Josh. I can't thank you both enough to foster this user group. I've refrained to post because this is an independent site. My participation here is driven primarily by some members feeling that we don't communicate enough. Without our beloved customers and incredibly...
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    KALEIDESCAPE’S NEW MARINE MOVIE SERVICE

    That's right. This movie service is exclusive to luxury yachts. I don't need to tell the audience in this forum about the importance of content. Great content is what entertains us. Kaleidescape the only way to enjoy a cinematic experience - and great content, in the highest fidelity audio and...
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    Kaleidescape Website...

    Alto Movie Player Speculation is bad. Secrecy is bad. Transparency is good. We don't sell very many Alto movie players. Alto is approaching its 4th year anniversary. Alto proved to be a "bridge" product because it supported discs, but it also had its challenges in that it doesn't support 4K...
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    iPhone App - BETA

    Dear phone interview participants, There were 12 of you that provided the initial scoping for user behavior and habits in designing our mobile app during May 2018. Shame on us for taking your passion for our products and services for granted. I've requested a small token of appreciation for...
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    CEDIA 2018

    Thank you, Kaleidescape owners' forum members We owe a debt of gratitude to Josh and Jim - they've done an incredible job in running the forum. Here's a brief update on CEDIA Expo 2018 for many of you who weren't there. We realized that our dealers were finding it difficult to explain the...
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