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Recent content by bdo21

  1. B

    Finding HDR movies not downloaded

    Thanks Jim. My issue is that I realise I don’t have the HDR version downloaded only when I want to watch the film (and then it is 1+hrs to download on my internet connection) - I can’t see a way to check that I have the highest quality version of every film I have purchased downloaded?
  2. B

    Finding HDR movies not downloaded

    I had a faulty Terra so had to re-download everything to my replacement Terra. I’m not sure whether it is related to this but a number of my HDR movies are not downloaded and I can’t find a way to automatically download all the missing HDR movies - they don’t show up on the list of not...
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    Warranty Cover for Projector Bright Spot

    We have had a Sony VPL-VW590ES projector installed for 10-11 months and I just found this evening that it has developed a bright spot. Is this a fault covered by warranty? I need to speak to the installer on Monday but thought I would check if others have had a similar issue so I know what to...
  4. B

    Two solid green network LEDs and no network connection?

    I have a Terra which is only a couple of months old and I came to play a movie today and found it wasn’t connected to the network. The network LEDs on the RJ45 socket at the back are both solid green. I have tried different cables and network ports and I have turned the power off a couple of...
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    Forced Subtitles not Working

    I had some ripped movies where forced subtitles (ie where an English film has a brief amount of foreign dialogue so subtitles were added for this section of the movie even when subtitles were not a selected option for the whole movie) didn’t show. I thought it may be an issue with the movie...
  6. B

    ‘Slow’ Terra Download Speeds

    Thank you - I’ll investigate with my ISP
  7. B

    ‘Slow’ Terra Download Speeds

    Thank you. Is there anyone in the UK who can comment on the download speeds they achieve? Thanks
  8. B

    ‘Slow’ Terra Download Speeds

    I have just upgraded from an old Strato to a Terra - the extra capacity is great and I was also looking forward to the higher download speeds. I am currently on an FTTP 150Mb/s download speed broadband package and I was going to upgrade to 330Mb/s download. My home network is full gigabit with...
  9. B

    Capacity Needed?

    Thank you! I have roughly the same number of movies not downloaded as I have downloaded on my 6TB Strato so will be approximately 2/3rd full once I download everything on the 18TB compact Terra. My current Strato is an old 2U model and I also have a Strato-C on order so was planning to sell the...
  10. B

    Capacity Needed?

    I have a 6TB Strato which I filled so bought an 18TB Terra recently but haven’t taken delivery of yet. I also have a premier system so only use the Strato system for 4K. Is there a way to see which 4K movies I own but are not downloaded, ideally with a total TB for these movies so I know how...
  11. B

    Store "Hole" Feedback

    There is a “restored” 4K version of the BBC drama series Pride and Prejudice which would be great to have on the store (my wife would certainly appreciate it!!)
  12. B

    Quick K store movie labeling question when it comes to HDR and UHD

    Is there any way of knowing whether I should be using HDR or SDR versions with a specific projector? I have a Sony VPL-VW590ES with a Lumagen Radiance Pro - should I look for certain specifications on the projector to determine which version to use? Thanks!
  13. B

    HD Content Downloading to Strato on Paired System

    Sorry - just realised that the new movie I bought is Disney, hence it went to the Strato. I'll need to pay more attention next time...
  14. B

    HD Content Downloading to Strato on Paired System

    I have recently bought a Strato and paired it with my Premiere system. I bought a HD movie from the store a few days ago and expected it to download to my Premiere system but it actually downloaded to my Strato (which is already running out of space!) and not the Premiere system. Do I have a...
  15. B

    Movies on Sale...

    Thank you - I tried the website now and it works fine
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