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Lip Sync test material

K is the perfect source to provide tools to fix the lip sync issues. For reasons I don't understand, the issue seems to be getting worse!!
 
Agree. It would be an amazing tool since you could select the audio in the onscreen movie menu. SJ
 
I watched parts of three different movies on K last night (love the "Scenes" and Scripts function). On one, the lip sync was WAY off (basically unwatchable) , on another is was a smaller off and the last was perfect. I must say I find that totally unacceptable. Unfortunately, I don't now recall which was which or I would play this discs thru my Oppo and see if there was any issue at all. This really needs to be addressed.

If this were the only issue I have with the product and support, I would not be so frustrated. While an owner for a short amount of time, I must confess I continue to find things that really need addressing but are not being addressed (or if they are, they are keeping it a huge secret) - things that needed addressing when I as an owner 5 years ago. The pricing charged for this system screams "Kaleidescape is a Premier Product" - but it most certainly is not a Premier Product. Trinnov is a Premier Product, clearly demonstrated by the product, the support, constant FREE feature upgrades and continuous communication from the Company. That is a model that K should try to emulate.

Other than the scenes function, scripts, and instant access to the K library of movies, my NAS/Plex product really is superior to K, the ripping process notwithstanding. That should not be the case given what K charges for this system.

Talk to us, Kaleidescape. Tell us what is going on. What are you doing to improve the product (not bug fixes)? What will this product look like in 5 years?
 
Let us know if you remember which one was way off so others might be able to check. I’ve not noticed any lip sync issues. I wish that K had lip sync material as I swear there are differences between my Strato C and my Oppo 205 (when I run test material). SJ
 
Would be great if K could add lip sync test material (4K24 and 4K60) the way they now have picture tests for download. SJ
This is a fantastic idea. Hope they implement this.
 
If they can get the Spears and Munsil test disc in the store, that will most assuredly address the issue. Or add one of the youtube files that do this and already exist. There are also some files files available on-line

Or, as a start, can they provide the built in delays in the player/server? That would be very helpful.
 
As someone who's new to Kaleidescape but critical when it comes to quality (especially audio), I am adding my observations.
I have noticed severe audio/video sync issues on my Strato C with the movie Ford vs Ferrari watching the scene "Alone Time with Henry Ford II" (over 100ms). It was especially obvious because of the way Tracy Letts (playing Henry Ford II) speaks. I immediately watched the same scene on my AppleTV (both devices are connected to the same Trinnov Altitude 32) and the sync was perfect on the AppleTV.
What was surprising: when I rebooted the Strato C and rewatched the scene again, the sync wasn't nearly as bad to the point where I believe 90% of people wouldn't notice it unless they paid close attention to it.
Further: after keeping the device on standby for 24 hours and watching the same scene, the lip sync is severely misaligned like the previous day.

I also have NOT noticed the same amount of audio sync issues with a Strato S that I had on loan prior to purchasing the Strato C.
 
Would be great if K could add lip sync test material (4K24 and 4K60) the way they now have picture tests for download. SJ
I do think that is a good idea.

What are the picture tests that you are referencing?
 
I just started watching Black Phone and I am noticing the lips sync is off as well. First movie I downloaded, audio sounds good but feels completely disconnected when watching the movie.
 
As I have stated previously, and has been confirmed by others in this thread, lip sync issues can vary between different movies. Annoying is an understatement when it comes to trying to enjoy a movie when the lip sync is so far off. And the user above who reported the degree of error improved when he restarted his system and then got worse over time seems to indicate a K hardware and/or software issue.

It sort of reminds me of the issue in the early days of the 12TB server where download speeds were all over the place, K kept telling users to do this or that or the users network was the issue or ... and then they discovered that there was some system bug that they have now, thankfully, fixed!!

What is K's official response to this issue since it has been reported since at least 7 months ago? (Date of first post on this thread is Jan of this year)
 
Could you provide some examples of movies with issues? Not really seen this much, but have switched some audio things around recently. Thanks. SJ
 
Strange how some people have the problem while most don't. We've sold hundreds of systems, and to date I have not had any client or friend report lip sync issues. Not saying no ones experienced a problem, just that none have been reported to me, and the owners I've been checking with to this point say they've never had a problem (only asked a dozen or so owners).

It would be interesting to know exactly what components were in the systems that have these constant lip sync problems.
 
As I have stated previously, and has been confirmed by others in this thread, lip sync issues can vary between different movies. Annoying is an understatement when it comes to trying to enjoy a movie when the lip sync is so far off. And the user above who reported the degree of error improved when he restarted his system and then got worse over time seems to indicate a K hardware and/or software issue.

It sort of reminds me of the issue in the early days of the 12TB server where download speeds were all over the place, K kept telling users to do this or that or the users network was the issue or ... and then they discovered that there was some system bug that they have now, thankfully, fixed!!

What is K's official response to this issue since it has been reported since at least 7 months ago? (Date of first post on this thread is Jan of this year)
Actually it is from Jan 2020. ;) I started this thread because was tired of using test material on my Oppo. Besides your very nice speakers and a different projector, I believe we have similar equipment. Strato C, Lumagen Pro, Trinnov Alt32. But you are driving complex speakers which probably is way different than most folks. I don’t have any lip sync issues anymore and that’s why I wondered what titles this was happening in. SJ
 
I don't think my "complex speakers" are the issue. If the lip-sync issue was consistent across every movie (which it isn't), then I could create a Preset for my Kaleidescape, adjust the delays and be done with it.

As I have noted elsewhere, I will try to be more diligent and note the movies where it is an issue. Time stamp should not be necessary since , at least in my system, the lip-synch is incorrect during the entire movie.
 
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