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Old Sep 10th, 2015
J.Green J.Green is offline
Kaleidescape, Inc.
 
Join Date: Sep 2015
Location: Waterloo, ON
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Quote:
Originally Posted by PointMan View Post
I appreciate the explanation J. I have a new disk import issue: Enemy (2013) BR. Title shows in guide, but only shows"play disk". Blank screen when attempting to actually play movie. I deleted and reImported, but still no cigar. What's up with this?
If a title only shows "Play disc" it needs to be bookmarked by the Media Guide team (which requires physical access to the disc to do).

However, the blank screen is a different issue. If you choose "Play disc" then you should get the same behaviour as if you played the disc in a regular Blu-ray player.

If you have some other Blu-ray playback device it would be interesting to know if the disc plays correctly in that. If it does, then it would be worthwhile reaching out to Kaleidescape Tech Support so that they can look at the logs for your system to see what, if any, errors are being generated when you try to play the disc.

John
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