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  #41  
Old Oct 26th, 2015
MikeKobb MikeKobb is offline
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Hello everyone.

Please let me assure you, we don't ignore user feedback. Unfortunately, as you've no doubt noticed, the last few years have involved a pretty radical transformation of our company and our product offering, first to comply with the terms of the DVD CCA settlement, and then to incorporate all of the necessary work to support delivery of movies via the Internet without the quality compromises that are present in other products. We've just launched a new product line with a completely new hardware architecture as well, which was necessary to support 4K Ultra HD content.

Regrettably, those necessary efforts have sometimes forced us to delay work that we would otherwise have loved to do. (Frame advance and slow-motion, anyone?)

I can't make any promises on the topic of this thread, but I do promise you that it's always our goal to improve the customer experience of our products, and your feedback is extremely valuable.

In fact, I'm looking forward to having a bit more back-and-forth discussion with you now that I've been asked by Cheena to maintain a public presence here!

Thanks very much for your understanding and your continued support.

Mike Kobb
Director, User Experience
Kaleidescape, Inc.
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  #42  
Old Oct 26th, 2015
iansilv iansilv is offline
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Awesome!!!
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  #43  
Old Oct 27th, 2015
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josh josh is offline
 
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That's great Mike. Glad to have you, and appreciate the info about your necessary priorities. Still hoping this makes the feature queue at some point soon.
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  #44  
Old Oct 28th, 2015
fritzcurtis fritzcurtis is offline
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MikeKobb,

Any idea when the iPhone app will be up and running again?
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  #45  
Old Oct 28th, 2015
MikeKobb MikeKobb is offline
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Quote:
Originally Posted by fritzcurtis View Post
MikeKobb,

Any idea when the iPhone app will be up and running again?
It is in the works. Unfortunately, to accurately reflect ownership of Movie Store content, it was necessary to make changes in the online service that the app connects to, and the engineering resources to do that work have been fully occupied with the work to add 4K Ultra HD content to the Movie Store.

I'm sorry I can't predict at this point when the remaining work can be completed.
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  #46  
Old Jul 26th, 2017
MAttHEATLifer MAttHEATLifer is offline
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Is this feature implemented yet ?
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  #47  
Old Sep 20th, 2017
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No. I know they're strapped for resources, both technical and financial, but it's become a complete joke. The UI is horrible for TV series and there's not even an acknowledgement from Kaleidescape that they're aware and working on a solution. I've lost all hope on this ever being done.

I'd urge you NOT to buy TV series from Kaleidescape. Buy them from iTunes, or stream them from Netflix or Hulu. You'll be much happier with the experience.
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  #48  
Old Sep 21st, 2017
mbmapit mbmapit is offline
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Quote:
Originally Posted by josh View Post
You'll be much happier with the experience.
Apart from with the picture/sound quality.
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