Kaleidescape Owners' Forum   Kaleidescape, Inc. Kaleidescape, Inc.

Go Back   Kaleidescape Owners' Forum > General Kaleidescape Usage Threads > Kaleidescape Store

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old Dec 22nd, 2018
telem's Avatar
telem telem is offline
Senior Member
 
Join Date: Aug 2012
Location: Switzerland
Posts: 591
Default Download problem

Anyone with an Encore system having issues downloading from the Store ?

In two different systems (Terra paired with a 3U // standalone Strato) that are located in different countries in Europe, the download status remains in "Starting Download" with movies routed for download to either the Terra or the Strato. No issue with movies that are routed to the paired(with the Terra) 3U Premiere server.
Two other separate Premiere systems download fine, it's therefore safe to assume that only my Encore components are concerned.

Have rebooted the Encore systems, no change. The playback is fine in all zones. Systems are online and there is no problem with my internet connection or the cables.

Have sent an email to K support but I am wondering if this a wider issue.
Reply With Quote
  #2  
Old Dec 22nd, 2018
telem's Avatar
telem telem is offline
Senior Member
 
Join Date: Aug 2012
Location: Switzerland
Posts: 591
Default

It must be a wider issue after all affecting Encore systems.

http://www.kscapeowners.com/forums/s...9973#post29973
Reply With Quote
  #3  
Old Dec 22nd, 2018
TrackZ TrackZ is offline
Senior Member
 
Join Date: Dec 2014
Posts: 240
Default

I added some movies to download this morning to my Strato. It's sat for some hours now just saying "Starting Download".
Reply With Quote
  #4  
Old Dec 22nd, 2018
JohnJ JohnJ is offline
Senior Member
 
Join Date: Mar 2011
Location: Dallas
Posts: 2,079
Default

I had the same problem but it’s working again.

John
Reply With Quote
  #5  
Old Dec 22nd, 2018
TrackZ TrackZ is offline
Senior Member
 
Join Date: Dec 2014
Posts: 240
Default

No change for me. Even after restarting. Still stuck.
Reply With Quote
  #6  
Old Dec 23rd, 2018
telem's Avatar
telem telem is offline
Senior Member
 
Join Date: Aug 2012
Location: Switzerland
Posts: 591
Default

Working again here as well. Downloads were completed overnight. Curious to understand what happened and why only Encore system were impacted...
Reply With Quote
  #7  
Old Dec 23rd, 2018
JohnJ JohnJ is offline
Senior Member
 
Join Date: Mar 2011
Location: Dallas
Posts: 2,079
Default

Yes, this is/was a strange one. No problem with 3U only with Strato.

One other note which is probably unrelated: the OSD of Store View hasn’t updated. I don’t see the newly added pre-order titles nor “Power Rangers”.

John
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 02:52 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright ?2006 - KscapeOwners.com.
THIS SITE IS NOT OWNED BY, OPERATED BY, OR AFFILIATED IN ANY WAY WITH KALEIDESCAPE INC.
"Kaleidescape" is a trademark of Kaleidescape, Inc.; it is registered in some jurisdictions.