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  #1  
Old Apr 24th, 2012
karmar831 karmar831 is offline
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Default Power Supply for original K-Scape player 1st Generation

Hi,
Two of my original Kaleidescape players (no import drawer) power supplies have gone kaput! The European distributor wants ?650 + tax (23%!) to repair! What a rip off.
Does anyone have any specs or electrical drawings of the power supply in these early ones, so I can fix it for virtually nothing! Well it may cost ?50, but nothing compared to these bandits!
Thanks
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  #2  
Old Apr 24th, 2012
californian56 californian56 is offline
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I also have a 2500 (USA) that has a blown power supply. I would appreciate you posting what you find. Thanks
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  #3  
Old Apr 25th, 2012
karmar831 karmar831 is offline
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the minute i find the answer I will let you know. I have dismantled the power supplies from the case, look simple enough - off to the tv repair man!
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  #4  
Old Apr 25th, 2012
paulc paulc is offline
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Hi Guys,

I have had power supplies go out on me on my K2500s also. I ordered a power supply repair kit (includes Power Supply replacement board and fan) as a kit from KScape. I am sure if you contact them that they can provide the correct part number for this kit since I don't currently remember it right now. It also included the special wrench for the security screw. This kit cost in the area of $50.00 and was probably a little more with taxes and shipping, but if memory serves me correctly, it was in this price range.

You know, since you have yours apart, that it is a simple repair job. Mine took me less than an hour and that included taking from and to the rack that they were mounted in.

Let me know if you have some other questions that I may be able to answer with my limited knowledge.

Thanks again and good luck,
Paul
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  #5  
Old Apr 25th, 2012
karmar831 karmar831 is offline
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thanks Paul!

Last edited by karmar831; Apr 25th, 2012 at 08:39 AM.
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  #6  
Old Apr 25th, 2012
Kevin D Kevin D is offline
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Paul is correct:

SVC-KIT-0010
Service Kit: KPLAYER-2500
Power Supply and Fan
MSRP: 50.00 (US)

If you can't acquire from a EU dealer or directly from K, let me know.

Kevin D.
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  #7  
Old Jul 28th, 2012
ISW23 ISW23 is offline
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Thanks for the info,i need a power supply kit for my C1 & was quoted around ?500 + vat(20%) for a repair by 2 local dealers in Scotland.(Yeah,nowhere rips you off quite like the UK)
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  #8  
Old Jul 29th, 2012
karmar831 karmar831 is offline
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Yeah the European distributors like to rip off their dealers, who, unwittingly are ripping off the client.
Come on Kaleidescape, jump on these BANDITS! When we sell Kaleidescape products we earn a decent margin, but the distributors then try to up their margins for after sales. If a K product goes wrong (unlikely) then the customer deserves a decent price for repair, after all he has invested in your system!
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  #9  
Old Jul 29th, 2012
karmar831 karmar831 is offline
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I recently, thanks to Kevin D, got two original K-Players new power supplies, plus shipping to UK for just over USD120. I repaired the clients players, and for each one charged the clients €135. This covered my service call out initially, collection of the units from their houses, post on the forum to get the power supplies from Kevin D, send to Uk then onto me in S. Europe, replace the power supplies deliver and reinstall at the clients house (5 mins away). Not a huge profit, but the clients were delighted. The distributor had told me to up sell the client new units or I could get them repaired for €650 each (probably the profit they make on a new unit) + VAT - cost to me! If I had done that, then the client would have had to pay 30% on top - RIP OFF!
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  #10  
Old Oct 17th, 2012
richard richard is offline
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I suspect the dealer was just clueless and quoted for the "Minor Repair" service where minor faults on out of warranty equipment are repaired by Kaleidescape for you.

FYI, power supplies ("service kits") are available for Kplayer2500/5000/Music-4000/6000 and the 1U server at reasonable prices.

I can put you in contact with a clue-ful UK dealer who would be more help if you need in the future !

R
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