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  #31  
Old Dec 3rd, 2010
cinelife cinelife is offline
 
Join Date: Jul 2006
Location: Florida, Indiana, California, Honolulu
Posts: 3,490
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Quote:
Originally Posted by Horsley View Post
All,

Thank you for all your reassuring messages. I look forward to receiving the equipment and having an enjoyable trouble free time over the holidays.

Horsley

Have fun, and remember, other owners are here to help!


Jim
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  #32  
Old Oct 3rd, 2011
Tina161 Tina161 is offline
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Join Date: Aug 2011
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I have a new k system. M700 and have been importing movies but now I get a message that disc I am entering are scratched. They are new discs with no dust or marks on them. What could be problem.
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  #33  
Old Oct 3rd, 2011
cinelife cinelife is offline
 
Join Date: Jul 2006
Location: Florida, Indiana, California, Honolulu
Posts: 3,490
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The message you are referring to is the usual message received when a disk may be dirty, scratched, or has some other issue that prevents importing. I've also had a couple of "new" disks that would not import, and received the same message. In each case, I replaced the movie with a new copy and it imported without a problem. I would also try to import using a different component (a K Player with import capability, assuming you have one) to see if that works, it has for me and others on this forum. If it's a Blu-ray, you'll need an M500 Player. You might also consider sending it to K to be evaluated.


Jim
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  #34  
Old Oct 3rd, 2011
Tina161 Tina161 is offline
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Join Date: Aug 2011
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Red face

Thanks a bunch. Spoke to K and it appears I might need a new player and a hard drive is shot. If this is the case this will be my second player in 2 months of ownership. I hope this is most unusual for K.
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  #35  
Old Oct 3rd, 2011
JerryL JerryL is offline
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Join Date: Nov 2006
Location: USA- East Coast
Posts: 1,920
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It is. In general the products are of excellent quality. But lets face it, nothing's perfect. What defines us, I think anyway, is what we do when we meet adversity. So far in 3+ years of K ownership I've only been impressed with the product and the service.
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Best regards,
Jerry
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