Kaleidescape Owners' Forum   Kaleidescape, Inc. Kaleidescape, Inc.

Go Back   Kaleidescape Owners' Forum > General Kaleidescape Usage Threads > Music System Questions & Issues

Reply
 
Thread Tools Search this Thread Display Modes
  #31  
Old Nov 8th, 2016
the-prefect the-prefect is offline
Junior Member
 
Join Date: Aug 2016
Location: Bristol, UK
Posts: 13
Default

Just a quick message to say that all my CDs have now come back along with cover art etc.

Great news! I hope you all will be updated soon.
Reply With Quote
  #32  
Old Nov 8th, 2016
dnanian dnanian is offline
Member
 
Join Date: Nov 2007
Posts: 37
Default

Sorry, Jim. When I visited the thread I only saw that last reply (due to pagination). Shouldn't have chipped in with a "me too". Lesson learned.
Reply With Quote
  #33  
Old Nov 8th, 2016
MikeKobb MikeKobb is offline
Kaleidescape, Inc.
 
Join Date: Oct 2015
Location: Sunnyvale, CA
Posts: 639
Default

Good morning all.

Just a quick update. The new Music Guide database was deployed late yesterday, and it is being picked up by systems as they check in for guide updates. Just under 1/2 of affected systems have downloaded the updated guide so far.

Once a system downloads the new database, it goes through a process of integrating that information with its local database of imported discs. As that process completes, as the-prefect has seen, albums should regain their metadata.

The system will take a bit longer to get and process the cover artwork, so you may experience some time where you have all the album titles, artists, tracks and so on, but some albums won't have their covers yet. Depending upon the size of the library, this could take a fair amount of time, because the system has to resize each master image to all the different image sizes that the user interface requires, in all possible screen resolutions. No need to do anything, just let the system work through it.

We apologize for the disruption to your systems.

Last edited by MikeKobb; Nov 8th, 2016 at 10:18 AM.
Reply With Quote
  #34  
Old Nov 8th, 2016
the-prefect the-prefect is offline
Junior Member
 
Join Date: Aug 2016
Location: Bristol, UK
Posts: 13
Default

Many thanks fir the update Mike.

Looks all good on my system. All artwork in place including the artwork I added to unknowns a while ago.

Sent from my Moto G (4) using Tapatalk
Reply With Quote
  #35  
Old Nov 8th, 2016
bryeden bryeden is offline
Junior Member
 
Join Date: Mar 2013
Posts: 6
Default

All up and running now. Thanks to all at K who worked on sorting out this problem,
Reply With Quote
  #36  
Old Nov 8th, 2016
MikeKobb MikeKobb is offline
Kaleidescape, Inc.
 
Join Date: Oct 2015
Location: Sunnyvale, CA
Posts: 639
Default

Glad to hear it. We appreciate hearing the reports from the field that things are coming back as expected.
Reply With Quote
  #37  
Old Nov 8th, 2016
cinelife cinelife is offline
 
Join Date: Jul 2006
Location: Florida, Indiana, California, Honolulu
Posts: 3,264
Default

Quote:
Originally Posted by dnanian View Post
Sorry, Jim. When I visited the thread I only saw that last reply (due to pagination). Shouldn't have chipped in with a "me too". Lesson learned.

Not a big deal at all, actually provided an opportunity to reiterate that K was working on it, so thanks! Most importantly, all should be good now!!


Jim
Reply With Quote
  #38  
Old Nov 9th, 2016
cinelife cinelife is offline
 
Join Date: Jul 2006
Location: Florida, Indiana, California, Honolulu
Posts: 3,264
Default

For those that didn't get the email, here is K's comment regarding the Music Guide issue that appeared this week:


Dear Kaleidescape Customer,

Late Sunday, we became aware of a problem that caused all of the music albums on Kaleidescape Premiere and Cinema One systems to become “unrecognized,” with no cover art or other metadata.

We immediately investigated, and determined that this problem was caused by a network equipment failure that occurred on Friday at our datacenter. That failure disrupted the generation of a new Music Guide database, and the incomplete Music Guide was distributed to customer systems because a database integrity check failed to detect the problem.

The datacenter equipment failure was fixed, a complete Music Guide has been created and tested, and most customer systems have already received the update. We have also fixed the software bug that allowed the incomplete Music Guide to be distributed.

Most systems should be back to normal, although some may take a little longer to fully restore music cover art.

We apologize for this service disruption.



Sincerely,

The Kaleidescape Team
Reply With Quote
  #39  
Old Nov 9th, 2016
graytek graytek is offline
Member
 
Join Date: Nov 2009
Location: Vancouver BC Canada
Posts: 29
Default

Great to see the increase in timely communication - a very positive change!!


Sent from my iPhone using Tapatalk
Reply With Quote
  #40  
Old Nov 10th, 2016
Strikerforce Strikerforce is offline
Junior Member
 
Join Date: Dec 2012
Posts: 3
Default

Hi
I do not know if what i am experiencing with my 3 servers I have linked together is that similar issues were encountered whereby I attempted to delete what I thought were duplicates marked as unknown and no cover art to find that they are now situated in the Trash collection awaiting to either be deleted or transferred back into my collections. Attempting to retransfer them back has been unsuccessful with the list still kept in the Trash without its cover art yet all tracks still listed. If anyone can suggest a solution I would appreciate it rather than to reload 780 odd discs
Thanks Striker
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:33 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Copyright ?2006 - KscapeOwners.com.
THIS SITE IS NOT OWNED BY, OPERATED BY, OR AFFILIATED IN ANY WAY WITH KALEIDESCAPE INC.
"Kaleidescape" is a trademark of Kaleidescape, Inc.; it is registered in some jurisdictions.