Kaleidescape Owners' Forum   Kaleidescape, Inc. Kaleidescape, Inc.

Go Back   Kaleidescape Owners' Forum > Hardware & Setup Threads > Kaleidescape Hardware & Setup

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old Apr 21st, 2018
Noah Winter Noah Winter is offline
Member
 
Join Date: Mar 2016
Posts: 67
Default M700 5 Discs Waiting to Import

Hello,

A message has appeared on my M700 device Display that I have not seen before: "5 Discs Waiting to Import". Here are some additional facts:

I recently loaded some titles including 5 Disney titles which appear as cataloged.

I have opted in to the Disney program so these Blu-rays will not import.

I checked support documents to see if this was an error message and I can not find that this is.

This message does not appear to impede any other actions with the M700.

There is no option on the "My Kaleidescape" browser interface to do anything or to indicate anything is amiss.

My question is, am I stuck with this message on the front of my M700 until I purchase these titles from the store or is there some way to clear messages off the front of the m700?

Thank you
Reply With Quote
  #2  
Old Apr 21st, 2018
Dinami Dinami is offline
Junior Member
 
Join Date: Feb 2017
Posts: 14
Default

If I remember correctly if you eject those Disney disks from the player the error message will go away.


Sent from my iPad using Tapatalk
Reply With Quote
  #3  
Old Apr 21st, 2018
JohnJ JohnJ is offline
Senior Member
 
Join Date: Mar 2011
Location: Dallas
Posts: 1,813
Default

Once you opt-in to Disney, you cannot import any BR discs via your M700. Once these discs are identified as Disney titles and will not import. I may say “Waiting to Import” but that’s not going to happen. I order to get rid of the message you need to eject those discs.

John
Reply With Quote
  #4  
Old Apr 23rd, 2018
Croptop Croptop is offline
Senior Member
 
Join Date: May 2007
Posts: 370
Default

Quote:
Originally Posted by JohnJ View Post
Once you opt-in to Disney, you cannot import any BR discs via your M700.
Just to clarify, the above should read, "Once you opt in to Disney, you cannot import any Disney discs..."
Reply With Quote
  #5  
Old Apr 23rd, 2018
JohnJ JohnJ is offline
Senior Member
 
Join Date: Mar 2011
Location: Dallas
Posts: 1,813
Default

Quote:
Originally Posted by Croptop View Post
Just to clarify, the above should read, "Once you opt in to Disney, you cannot import any Disney discs..."
Yes.

John
Reply With Quote
  #6  
Old Apr 24th, 2018
MikeKobb MikeKobb is offline
Kaleidescape, Inc.
 
Join Date: Oct 2015
Location: Sunnyvale, CA
Posts: 633
Default

If you've opted in, then it's perfectly fine to have those five discs in your M700, so that they can be played from the optical drive. If you're seeing a "waiting to import" message for those discs, that sounds like a bug. I'll escalate it.
Reply With Quote
  #7  
Old Apr 24th, 2018
MikeKobb MikeKobb is offline
Kaleidescape, Inc.
 
Join Date: Oct 2015
Location: Sunnyvale, CA
Posts: 633
Default

I checked on this, and it sounds like this is fixed. The fix should be included in the next software update. Before somebody asks: I can't share an ETA for that update, sorry! ;-) In the meantime, you can just leave the discs where they are so that you can play the movies.
Reply With Quote
  #8  
Old Apr 25th, 2018
Noah Winter Noah Winter is offline
Member
 
Join Date: Mar 2016
Posts: 67
Default

Thanks everyone and thanks Mike, I'm glad I could help with a bug. My desk is always a mess but I prefer my AV equipment not to be cluttered if possible. Definitely a first world problem but I am glad I won't have to eject the discs to get rid of the message.
Reply With Quote
  #9  
Old Jun 28th, 2018
Noah Winter Noah Winter is offline
Member
 
Join Date: Mar 2016
Posts: 67
Default

Just to confirm that with the new software update this bug appears to be fixed. Thanks so much, now the Display works as intended.
Reply With Quote
  #10  
Old Jun 28th, 2018
MikeKobb MikeKobb is offline
Kaleidescape, Inc.
 
Join Date: Oct 2015
Location: Sunnyvale, CA
Posts: 633
Default

Excellent, thanks for confirming!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:13 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Copyright ?2006 - KscapeOwners.com.
THIS SITE IS NOT OWNED BY, OPERATED BY, OR AFFILIATED IN ANY WAY WITH KALEIDESCAPE INC.
"Kaleidescape" is a trademark of Kaleidescape, Inc.; it is registered in some jurisdictions.